Regional Health Care Operations Manager

Description

WHO YOU ARE - we seek out people who are ...

• Driven by an inner sense of purpose to impact others
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro-active, innovative, and experts in their own unique areas
  
  

Who We Are

• We're a family-owned and family-focused organization elevating the bar for in home care services
• We’re cultivating a team of mission-focused, driven experts who embody our vision and culture
• We provide the highest caliber of service and support to the growing number of communities, employees, and clients that we serve
• We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of world changers.
• Learn more about how we’re raising the bar in new ways at: https://www.youtube.com/watch?v=9RuitZ9CoKk!
  
  

ROLE RESPONSIBILITIES – what you’ll own and lead as a Regional Operations Manager:

• Drive operational performance across multiple Branch locations, ensuring consistency, accountability, and results
• Travel frequently to support Branch operations, fill critical role vacancies, and maintain business continuity
• Lead standardization of processes, policies, and best practices across all supported locations
• Ensure fulfillment of staffing plans, service commitments, and daily operational deliverables
• Monitor KPIs, identify performance gaps, and implement action plans to improve outcomes across the region
• Coach, develop, and hold Administrators and Branch staff accountable for performance, compliance, and operational standards
• Conduct comprehensive onboarding and training for new Operations hires, including ongoing development and gap analysis
• Serve as on-site leadership during industry surveys, ensuring readiness, compliance, and successful outcomes
• Stabilize new or underperforming Branches through targeted action plans, workflow improvements, and leadership support
• Conduct regular site visits and operational reviews to assess performance, compliance, engagement, and service quality
• Resolve complex operational, staffing, and Client service challenges across multiple locations
• Support hiring, onboarding, and development of Branch leadership to build a strong leadership pipeline
• Oversee new hire training to ensure consistency, readiness, and adoption of company practices
• Own execution of regional deliverables, reporting, and key operational initiatives
• Step in operationally as needed to support leadership coverage and maintain continuity
• Attend industry conferences and provide clear, actionable insights and reporting to Leadership
  
  

Education And Experience

• Experience managing multiple locations
• At least 4 years progressive management experience in healthcare related field
• At least 4 years experience in home care, healthcare, or a related people service-based industry preferred
• Bachelor’s degree in Healthcare
  
  

Requirements

ROLE QUALIFICATIONS

• Have a high value for innovation, streamlined processes and efficiency
• Demonstrate a pro-active and solution-oriented mindset
• Ability to demonstrate self-management and take initiative
• Have excellent written and oral communication articulation in English
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive. strategic, and organized project management skills
• Have excellent professional collaboration skills and team mindset
• Have a results-driven, task-oriented approach
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism and excellent customer service
• Demonstrate strong commitment to compliance
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations
• Administrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonus
• Experience in assisted living, facility, nursing home, or in home care a bonus
  
  

Responsibilities

COMPREHENSIVE WELLNESS PORTFOLIO - In your role with Caring for Others, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*
• 100% Company-Paid Dental Insurance and Vision Insurance*
• 100% Company-Paid $25,000 Life Insurance Policy*
• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program - with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next-Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!
  
  

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.

Salary Description

$85,000 - $110,000 annually