Health Care Operations Administrator

Description

Job Summary

The Administrator serves as the primary operational and supervisory leader of the branch, responsible for directing daily operations, supervising branch staff and ensuring the branch achieves performance, growth and quality goals. This role provides strong leadership, coaching and accountability for branch staff while ensuring consistent service delivery, regulatory compliance and operational excellence. The Administrator partners closely with Business Development, Nursing Services and Human Resources to support branch performance, workforce management and high levels of client and caregiver satisfaction.

Key Responsibilities

• Lead and support branch staff to ensure strong performance, teamwork, and consistent operations, including providing coverage for all branch positions during vacations, leaves of absence, or vacancies.
• Drive business and client growth through proactive relationship-building with clients, families, referral partners, and community organizations.
• Oversee client onboarding and service planning to ensure individualized, compliant, and high-quality care plans.
• Conduct initial and ongoing client evaluations to monitor care quality, satisfaction, and evolving needs.
• Manage client authorizations, billing accuracy, and shift reconciliation to support revenue integrity and financial goals.
• Ensure regulatory and licensing compliance across client files, documentation, EVV requirements, and service delivery.
• Partner with Business Development, Nursing Services, and Human Resources to support growth, care quality, and staffing needs.
• Manage office operations including new hire orientation, training, documentation accuracy, and office organization.
• Monitor KPIs, compliance metrics, and operational performance, communicating insights and driving continuous improvement.
• Respond promptly to incidents, service issues, and client concerns to maintain excellent customer service and high satisfaction.
  
  

Skills And Qualifications

• Strong interpersonal skills and ability to work effectively with others.
• Communicates clearly and professionally, both verbally and in writing.
• Maintains confidentiality of sensitive information.
• Effectively adjusts to shifting priorities and business requirements.
• Exercises sound judgment, solves problems, and maintains composure under pressure.
• Demonstrates dependability and accountability, including regular and reliable attendance.
• Possesses strong organizational skills with attention to detail and accuracy.
• Maintains compliance with company policies, safety standards, and regulatory requirements.
• Contributes to a positive, inclusive, and team-oriented workplace culture.
  
  

Requirements

Education and Experience

• At least 2 years of management or supervisory experience with direct reports
• Experience in home care, healthcare, or a related service-based industry is required
• Bachelor’s degree in Healthcare Administration, Business, Human Resources, or a related field preferred
  
  

Working Conditions

• Ability to remain in a stationary position for extended periods (office environment)
• Ability to operate standard office equipment or tools required for the position
• Ability to move about the work area and between sites as needed
  
  

Work Location: Lincoln City, Oregon

Work Hours: Monday – Friday, 8am – 5pm

Supervisory Responsibilities: Yes

Required Travel: Local travel

About Us

Caring for Others provides high-quality, compassionate care for aging and disabled adults in their homes. From our start in 2007, our mission has been to make sure that golden years stay golden, helping clients maintain independence and dignity with support they can trust.

We’re not just about client care; we’re about people, both the clients we serve and the employees who make that care possible. With over 500 employees across multiple locations in Oregon, we continue to grow. Our core values; excellence, compassion, honor, and integrity, guide how we work with clients, families, and each other.

Benefits

• Paid Time Off
• Paid Holidays
• Medical – Generous Allowance for Employee and Dependents
• Dental – Company Paid
• Vision – Company Paid
• Employee Assistance Plan – Company Paid
• Voluntary Benefits - LTD, Life, Accident and more
• 401k with Company match
  
  

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Caring for Others will engage in the interactive process and consider reasonable accommodations for qualified applicants and employees with disabilities, consistent with state and federal law.