What are the responsibilities and job description for the Server (Full-time) position at CARILLON HOTEL MANAGEMENT LLC?
At Carillon Miami Wellness Resort, dining is more than service, it is an extension of our holistic wellness philosophy. We are seeking a polished and service-driven Server to deliver thoughtful, personalized dining experiences in a refined, guest-centered environment. This role is ideal for someone who values quality over speed, presence over pressure, and takes pride in creating meaningful guest connections.
Our team members are empowered to provide attentive, intuitive service while maintaining a calm and balanced approach that reflects our commitment to wellness, work-life harmony, and elevated hospitality. If you thrive in a luxury setting where excellence, mindfulness, and genuine care define the guest experience, we invite you to join our team.
- Welcome and greet guests, making all guests feel comfortable.
- Inform guests of specials and walks guest through the menu offerings.
- Conversant and knowledgeable of all food and beverage products and services.
- Takes food orders from guests and enters orders into the POS system, which relays the orders to the kitchen and the bar.
- Up sells food and beverage menu items.
- Attends on-going food and beverage training sessions.
- Delivers food and beverages from kitchen and bar to guests in a timely manner.
- Performs side work at the start and end of each shift as required by service station assignments.
- Maintains clean service area.
- Monitors and observes guests dining experience.
- Ensure guests are satisfied with the food, beverage and service.
- Respond promptly and courteously to any requests.
- Prepares and presents final bill, accepts, processes and secures final payment; makes changes (if applicable).
- Removes used tableware between courses and provides tableware for next course when requested by server.
- Clears tables after guests. Take tableware to the dishwashing area and places silverware, dishes, glassware, etc in appropriate areas for washing.
- Promptly cleans tabletops, chairs and booths between seatings.
- Checks floors, cleaning as required and resets and arranges tabletops.
- Ready and willing to assist fellow servers as needed and server assistants with clearing and resetting.
- Performs service recovery as required to ensure complete guest satisfaction.
- Thanks guests for their visit and invites them to return.
- Adheres to responsible alcohol service guidelines.
- Available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by management.
- Ensures compliance with all cash handling and bill handling policies and procedures.
- Understands and studies The Carillon Hotel and Spa nutrition philosophy, menu ingredients, as well as the Ranch's overall operation, philosophy, activities and services in order to better answer guest questions.
- Adheres to The Carillon Hotel and Spa standards for guest service. Refers guest problems or complaints to supervisor, according to The Carillon Hotel and Spa guest problem resolution policy. Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately. Performs other job-related duties as directed.
- Education, Experience and Skill Requirement
- Bi-lingual (English/Spanish) is a plus.
- Must be able to learn and master POS system.
- Must possess a personable, cheerful demeanor; be well groomed and able to remain calm under pressure.
- Guest service skills or training are preferred.
- ServSafe certified.
- Must be able to read, write and speak English.
- Must possess pride in The Carillon Hotel and Spa’s Standards of food service
- Must have at least 2-3 years experience as a server in upscale dining room and have knowledge of service procedures and functions.
- Must be willing to work flexible hours, breakfast, lunch and/or dinner shifts weekends and holidays.
Carillon Miami Wellness Resort is an equal opportunity employer.