Employment Status:

Full time

Shift:

Day (United States of America)

Facility:

1906 Belleview Ave SE - Roanoke

Requisition Number:

R157976 CMC Case Management Operations Manager (Open)

How You’ll Help Transform Healthcare:

You're an accomplished nurse and a talented leader. Step up and join the extraordinary nurses providing extraordinary care at Carilion Clinic, a Joint Commission-accredited network that includes seven hospitals, two of which are Magnet ®-designated; multi-specialty physician practices; and affiliations with prestigious academic medical institutions.

The nursing operations manager has accountability and responsibility for a direct care nursing unit/area providing a link between daily operations and achievement of organizational goals. The nursing operations manager creates a safe, healthy environments that supports the work of the health care team and contributes to patient and employee engagement. Provides day-to-day leadership for successful implementation and execution of goals, action plans, and objectives for the department. Responsibilities include daily throughput of unit, patient experience rounding, employee rounding for engagement, quality monitoring of unit, planning of budget and managing expenses.

The nursing operations manager

• Oversees day to day operations, goals and objectives.

• Organizes and manages department functions and resources collaboratively for optimal performance.

• Coordinates resources to provide adequate staffing for department.

• Establishes day-to-day priorities and directs staff task assignments.

• Facilitates teams in problem solving processes.

• Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. Provides real time staff feedback and service recovery.

• Partners with other department leaders to carry out new health care services and performance improvement initiatives.

• May provide direct patient care or assist in overall care of patients.

• Monitors budget and expenses day to day and engages in cost containment ideas.

• Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient rights.

• Completes daily leadership rounding with a focus on quality and patient experience.

• Participates in the hiring and onboarding of new staff.

• Manages and maintains unit schedule with a focus on appropriate staffing mix to meet unit needs.

• Facilitates and coordinates daily interdisciplinary rounds to ensure efficient unit throughput.

• Collaborates with medical staff to ensure effective and quality patient care

• Escalates concerns to leadership as appropriate.

What We Require:

Education: Graduate of school of professional nursing. BSN Required. For Non-Magnet Facilities - BSN is required within 18 months of hire/transfer.

Experience: Minimum 2 years in a clinical nursing role.

Licensure, certification, and/or registration: Currently licensed as Registered Nurse in the Commonwealth of Virginia.

Life Support: AHA BLS-HCP required. May be required to obtain/maintain BLS, ACLS, PALS, NRP based on specific work unit.

In Psychiatry and Behavioral Health, de-escalation training must be successfully completed within four months of hire and then maintained going forward.

Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. In Psychiatry and Behavioral Health, must possess ability to appropriately handle/restrain patients who may be disruptive and/or physically violent.

Recruiter:

DANA JOHNSON

Recruiter Email:

dejohnson@carilionclinic.org

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color,  religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive.  That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Virgin Pulse
• Discounts on childcare
• Continued education and training