What are the responsibilities and job description for the Customer Service Key Account Support (Freight Forwarder) 1-Year Contract position at cargo-partner?
cargo-partner is a full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.
We're looking for a highly skilled and confident candidate who has a passion for success. If you believe you are qualified for the position of Customer Service Key Account Support (1-year Renewable Contract), please submit your application with the detailed resume in English by "Apply Now".
\n- Co-ordinate with customers/carriers and related suppliersted departments for process and handle shipments as per sales/ customers instruction.
- Promptly communicate, provide information clearly to customers without any late response.
- Check quality and accuracy of work to meet company standards and objectives.
- Follow up and handle shipments for smooth operation as per customers/sales and CPL overseas / agents’ instruction as fully comply with Standard Operating Procedures (SOP) to meet customers/agents’ requirements.
- Take personal responsibility for daily solving problems and follow up on the requests and / or problems that key account customers experience.
- Escalating point and being a single point of contact for the customer on operational performance in general (not transaction based > first level = Ops or Customer Service).
- Scheduling and preparing regular business review meetings together with the account owner, developing Power Point presentations and leading the implementation of any required changes or improvements.
- At least 3 years experiences in Logistics, Freight Forwarding or shipping
- Bachelor's Degree in Logistics & Freight Forwarding or related field
- Strong Customer Service mind
- Work under pressure
- Sales-oriented with operational conscious
- Self-confident with positive attitude
- Strong Negotiation skills
- Dynamic, structured, flexible and ambitious
- Self-Motivating
- Good in English language
- Basic computer knowledge / skills in MS Office (Word, Excel, Power Point)
- CargoWise1 know-how in related functions are advantage.
cargo-partner Logistics Ltd.
1011 Supalai Grand Tower, 9th Floor, Unit no.06-07,
Rama 3 Road Chongnonsee, Yannawa, Bangkok 10120
Tel: 02-649-9866, Fax: 0-2649-9899
Contact: Khun Peeradon Kankaset