What are the responsibilities and job description for the Customer Service Support- Thai position at Teleperformance?
Overview
We are looking for a dedicated and enthusiastic Customer Service Representative who is fluent in Thai and English to join our team in a dynamic BPO environment. As a key part of our frontline team, you will handle customer inquiries, provide support, and ensure a positive customer experience.
Qualifications
Fluent in both Thai and English (spoken and written)
Minimum qualification: High School Diploma; Diploma or Degree preferred
Good communication and interpersonal skills
Basic computer and typing proficiency
Previous customer service or call center experience is an advantage
Willingness to work in shifts, weekends, or public holidays as required
Why Join Us?
Competitive salary and performance incentives
Professional and inclusive working environment
Training and development opportunities
Career growth in a global BPO company
Responsibilities
Handle customer interactions via phone, email, or chat in Thai and English
Assist customers with inquiries, product information, order status, and troubleshooting
Maintain accurate records of customer interactions in the system
Follow up to ensure resolution and customer satisfaction
Meet performance targets for quality, efficiency, and customer satisfaction
Escalate complex issues to the relevant department when necessary