Customer Success Executive (Healthtech)

W2 only, no C2C, must be authorized to work in the US (both now and in the future).

Customer Success Executive (Healthtech) (Direct Hire) - Remote in Chicago, IL. Apply now for this opportunity at Carex!

Carex is partnering with a Series C healthtech startup partner to find a Customer Success Executive (Health Systems) who will serve as a strategic advisor to large healthcare customers, helping maximize the value of AI-powered medical coding and revenue cycle solutions. This client-facing role is focused on building long-term partnerships with health systems, driving customer satisfaction and retention, supporting growth opportunities, and ensuring successful adoption across complex healthcare environments. Experience in HIM, medical coding, or revenue integrity is highly preferred.

This is an exciting opportunity to join a rapidly growing, venture-backed organization transforming healthcare administration through cutting-edge AI technology. The ideal candidate brings deep healthcare operational knowledge, strong executive presence, and experience navigating revenue cycle management workflows within provider organizations or health systems.

What You'll Do

• Serve as the primary strategic relationship owner for enterprise health system customers following implementation and go-live
• Build trusted partnerships with executive stakeholders and operational leaders across customer organizations
• Drive customer adoption, engagement, and long-term value realization of AI-powered medical coding solutions
• Monitor account health, customer KPIs, and utilization trends to proactively identify opportunities and risks
• Lead recurring business reviews and strategic planning discussions with customer leadership teams
• Coordinate cross-functional efforts internally to resolve customer issues, remove blockers, and ensure exceptional customer experiences
• Partner closely with Product, Engineering, Sales, Implementation, Support, Compliance, and Operations teams to advocate for customer needs and priorities
• Identify opportunities for account expansion, renewal, and growth while supporting commercial discussions as needed
• Help customers optimize revenue cycle management workflows and operational outcomes
• Provide consultative guidance around healthcare operations, coding workflows, and process improvement initiatives
• Support escalations and ensure timely communication, follow-up, and resolution
• Represent the voice of the customer internally to influence product roadmap and service enhancements
• Travel periodically for client meetings, onsite engagements, and company offsites
  
  
  

What You'll Bring

• 8 years of progressive client-facing experience in healthcare, customer success, account management, consulting, or related roles
• Prior experience working with health systems, provider organizations, or large healthcare enterprise customers
• Strong understanding of healthcare operations, revenue cycle management, and provider workflows
• High-priority experience in HIM, medical coding, CDI, or revenue integrity environments
• Demonstrated ability to manage complex enterprise relationships and executive stakeholders
• Strong project management skills with the ability to coordinate multiple initiatives and stakeholders simultaneously
• Excellent communication, presentation, and relationship-building skills
• Experience navigating cross-functional environments and driving alignment across internal teams
• Comfort operating in a fast-paced, high-growth startup environment
• Analytical mindset with the ability to interpret customer KPIs and operational performance metrics
• Ability to proactively identify risks, opportunities, and customer needs
• Willingness to travel periodically for customer and company engagements
• Bachelor’s degree preferred
  
  
  

Compensation

$160,000 – $190,000 base salary plus annual bonus and equity.

If the range doesn’t align with your needs, please still apply! Carex values transparency in all steps of the recruiting process. The range listed above is dependent on skills and experience as it relates to the role. New roles arise every day, and we want you to be the first to know when the right role pops up for you.

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.