Chief Retail Officer

W2 only, no C2C, must be authorized to work in the US (both now and in the future).

Chief Retail Officer (Direct Hire) - in Manitowoc, Wisconsin. Apply now for this opportunity at Carex!

Carex is partnering with a banking industry partner to find a dynamic Chief Retail Officer (CRO) to lead and evolve the retail banking function. Candidates must be based out of, or willing to relocate to WI. This executive-level role will guide strategy, drive innovation in customer experience, and lead a team of nearly 40 retail bankers and approximately 250 Branch Operations professionals. The CRO will champion a relationship-based banking model, fostering growth and operational excellence across mortgage, consumer lending, and branch operations.

What You’ll Do

• Lead the development and execution of retail banking strategies aligned with organizational goals, emphasizing sustainable growth and profitability.
• Oversee the full branch network and Branch Operations team, ensuring operational efficiency, compliance, and superior service delivery.
• Foster a performance-driven culture by coaching and developing team leaders and front-line employees.
• Drive customer engagement by embedding a relationship-first, solution-based service model focused on primary checking accounts.
• Ensure adherence to regulatory requirements and internal policies across all retail and branch operations.
• Leverage technology and innovation to elevate customer experience and improve operational performance.
• Serve as Chair of the Pricing Committee and Retail Banking Council, and contribute to key executive committees.
• Direct the mortgage and consumer lending functions, including portfolio oversight, service excellence, and regulatory alignment.
• Collaborate with cross-functional leaders to support cohesive and seamless customer journeys.
• Analyze branch performance data and implement initiatives to improve Net Promoter Scores, operational metrics, and responsiveness.
  
  
  

What You’ll Bring

• 10 years of progressive leadership experience in retail banking, including direct oversight of mortgage and consumer lending.
• Demonstrated success leading high-performing teams and delivering impactful customer experiences.
• Deep understanding of relationship-based community banking with a focus on long-term value over transaction volume.
• Strong knowledge of banking regulations, risk management practices, and lending compliance.
• Experience contributing to senior leadership and executive-level committees.
• Proven ability to lead innovation, manage change, and drive cross-functional collaboration.
• Bachelor’s degree in Business, Finance, or a related field required; MBA or advanced degree preferred.
  
  
  

Carex Consulting Group is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.