Property and Casualty Customer Service Representative

For more than 45 years, Careington has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150 health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing and more.

Careington Benefit Solutions Property and Casualty Sales division is a specialized team of driven sales consultants that offer a variety of property and casualty insurance solutions to Careington members and other prospective customers. Servicer Advisors provide support to our customers and sales team by managing customer service requests and interactions.

Careington Benefit Solutions currently has a position open in our Property & Casualty division for a Customer Service Representative to work from 8:30 AM – 5:30 PM Mon - Fri. This position will require you to work onsite at our North Frisco office located at 6435 Flyer Way: 3 days a week and 2 days from home.

Duties & Responsibilities: 

• Learn, understand, and retain specific policy coverage information for multiple carriers across multiple States.
• Make outbound and receive inbound calls from existing customers to resolve their insurance service needs.
• Support the sales team by assisting to complete quotes and customer requests.
• Efficiently handle a large quantity of calls and tasks.
• Manage and track customer requests for follow-up as required.
• Ensure all phone calls are answered timely, and transactions are completed accurately and delivered as efficiently as possible
• Work with team to exceed goals and metrics.
• Be an active problem solver to help the organization improve workflows and the efficiency of the team.

  Knowledge, Skills, and Abilities:

• Phone Sales Experience
• Strong work ethic
• Exert a high level of energy, drive, and enthusiasm
• Must be a self-motivator with a desire to add value to the day-to-day operations of the department
• Goal-Oriented
• Flexibility in scheduling
• Must have the ability to work independently and with others when appropriate
• Impeccable communication skills – both written and verbal
• Must have professional phone demeanor and superb listening skills  
• Must be extremely organized with the ability to effectively manage multiple tasks  
• Ability to easily adapt to departmental changes.
• Have a strong desire to meet the department’s overall goals. 

Education, Experience & Software: 

• High School Diploma or equivalent; college degree preferred but not required.
• Computer skills and experience with Microsoft Applications. Specifically, Microsoft Excel and Outlook.
• Interest and experience in both inbound and outbound sales calls
• Prior property & casualty service experience is required.

Required Licensing

• A Property & Casualty (P&C) Producer License is required for the position.