What are the responsibilities and job description for the Customer Care Service Representative position at Careington?
For more than 45 years, Careington International has been a leader in the health and wellness benefits space. Since its founding in 1979, Careington has been delivering dental discount solutions as its core competency. Today, Careington has expanded to offer a growing portfolio of 150 health, wellness, lifestyle and virtual health products and services designed to deliver cost savings across a spectrum of life needs. Through its affiliated nationally licensed third-party administrator (TPA), Careington also delivers full-scale administrative services, including customer service, licensed enrollment, claims administration, individual and group billing.
Careington International's U.S. based Customer CARE team supports 30 million members and thousands of clients across all Careington companies and brands nationwide. Based in Frisco, TX, the contact center is home to over 150 dedicated Customer CARE representatives who provide live-agent assistance for product education, account maintenance, eligibility verification, provider searches, fulfillment requests, claims inquiries and other concierge services.
Careington International Corporation is seeking energetic, career-oriented Customer Service Representatives to work 40 hours per week, onsite, Monday through Friday at 6435 Flyers Way, Frisco, TX 75033. Candidates must live in the DFW metroplex and be able to work onsite. There are no remote options for this role.
The Opportunity:
Join Careington International Corporation in Frisco, TX as a full-time Customer Care Service Representative!
Enjoy a consistent schedule with weekends off and no late nights.
Start at $17.00 per hour, with the opportunity to earn up to $18.00 per hour based on attendance for upgraded skill set training within the department.
Bilingual in English and Spanish? You may qualify for an additional hourly bonus following evaluation.
Location:
6435 Flyers Way, Frisco, TX 75033
Training:
- Initial Training: 11 days of mandatory, in-person classroom training
- Schedule during training: Monday through Friday, 8:30 a.m. – 5:00 p.m.
- Attendance: 100% attendance is required during this period
- Ongoing Training: Up to 3 additional weeks of training may be required, based on supervisor evaluation
Roles & Responsibilities:
- Efficiently navigate up to six software applications across multiple monitors while managing inbound calls
- Utilize Microsoft Office Suite (Word, Excel, Outlook) daily to support customer interactions and internal operations
- Maintain a professional, patient, and helpful phone demeanor to build strong customer relationships
- Apply prior call center experience to deliver high-quality service (preferred but not required)
- Bilingual proficiency in Spanish is a plus and may qualify for additional compensation
Requirements:
- Onsite interviews at 6435 Flyers Way, Frisco, TX 75033
- Work Monday through Friday, on-site at the above address
- Use a wired headset provided by the company
- Must pass a drug screen and background check
Benefits:
- Benefits eligibility for you and your dependents begins on the first day of the month following 60 days of employment
- Paid time off accrual and 11 paid holidays per year
- Access to a 401(k) plan with Fidelity after 90 days of employment
- Clear pathways for career advancement within the company
- Semi-monthly paydays on the 15th and last day of each month
If you are a recent college graduate or high school graduate, please review the video link below for more details about the Customer Care department and role.
https://youtu.be/G0drWftRhiQ?si=WZ9tUd7XgviBW5TQ
Salary : $17 - $18