What are the responsibilities and job description for the Operations Care Coordinator position at Carefully Caring Home Care Agency?
Overview
The Operations Care Coordinator serves as the central point of contact between clients, families, field caregivers, and agency leadership. This role combines hands-on care coordination with operational oversight ensuring services are delivered safely, documentation is compliant, and the agency continues to grow through community outreach and partnership development.
Duties
- Conduct client intakes, assessments, and in-home evaluations
- Develop, implement, and monitor individualized care plans
- Match caregiver qualifications and availability to client needs
- Coordinate caregiver introductions and client onboarding
- Serve as primary point of contact for clients and families
- Coordinate with physicians, case managers, MCOs, and healthcare providers
- Monitor client progress and adjust care plans as needed
- Handle after-hours and weekend emergency calls as needed
- Conduct home visits to assess service quality and client satisfaction
Qualifications
- Associate's degree or equivalent; 2 years home care experience
- Knowledge of CHC, OLTL, ODP, Medicaid/MCO billing
- Strong organizational, communication & leadership skills
- Proficiency with EVV systems and electronic documentation
- Ability to manage multiple priorities under pressure
- Experience with scheduling and care planning platforms
- Professional presentation and community outreach skills
- Familiarity with PROMISe provider enrollment requirements
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $25 - $30