What are the responsibilities and job description for the Patient Care Coordinator - Interventional Pyschiatry position at Careforce?
About Careforce
Careforce is building a future where every mental health provider can deliver the full spectrum of care, including advanced interventions such as transcranial magnetic stimulation (TMS), SPRAVATO®, and others - without the complexity of going it alone. We partner with mental health practices to bring these life-changing treatments to the people who need them most. Our tech-enabled platform embeds the end-to-end infrastructure, technology, and operations directly into existing practices, so providers can expand their care, and patients can finally access the treatments they deserve.
Careforce is currently partnered with 75 providers across seven markets and backed by $7M in early-stage venture capital funding.
Position Summary
The Patient Care Coordinator is responsible for administering Transcranial Magnetic Stimulation (TMS) and Spravato® treatments to patients with depression and other psychiatric disorders under the supervision of a licensed provider. This role ensures safe and accurate delivery of Interventional therapy while providing positive, compassionate, and professional experience for patients throughout their treatment journey.
The Coordinator plays a dual role in providing high-touch patient care and ensuring smooth administrative operations in a behavioral health clinic. This position involves facilitating the full treatment journey for patients receiving Transcranial Magnetic Stimulation (TMS) and intranasal Esketamine (Spravato® ), while also managing administrative responsibilities such as scheduling, checking in patients, collecting payments, and maintaining accurate records.
Key Responsibilities:
- Administer TMS treatments per physician orders and established protocols.
- Monitor patients during and after treatment for safety and side effects.
- Document treatment sessions in the electronic health record (EHR) system.
- Provide emotional support and reassurance to patients throughout their treatment course.
- Maintain cleanliness and safety of treatment rooms and equipment.
- Report any technical issues, patient concerns, or deviations from protocol to the supervising provider.
- Assist with Administrative tasks, including checking in patients, collecting co-pays, and scheduling appointments.
Clinical Coordination & Patient Support
- Guide patients through the intake, treatment, and follow-up phases for TMS and Esketamine therapy.
- Provide education about treatment processes, expectations, and safety protocols.
- Monitor patients during treatment sessions, assist with pre-/post-treatment assessments, and report concerns to the clinical team.
- Ensure all required clinical documentation is completed and filed accurately.
-Assist with gathering insurance information and verifying coverage for TMS and Spravato® .
- Help ensure pre-authorizations are initiated and followed up on in collaboration with the billing team.
- Report daily patient updates, safety observations, and compliance concerns.
- Support clinic flow by helping coordinate room readiness and daily schedules
Qualifications:
- High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Healthcare, psychology, neuroscience, or certified medical assisting background preferred.
- 2 years experience as a Medical Assistant in an outpatient/clinic setting.
- Prior experience in a mental health or medical setting is highly desirable.
- Ability to follow detailed clinical protocols and safety guidelines.
- Excellent interpersonal and communication skills.
- Strong attention to detail and documentation accuracy.
- Basic proficiency with computers and electronic health records.
- Candidate must be willing to travel for work-related assignments and maintain reliable transportation to ensure punctuality and attendance.
- Fluent in English
Key Competencies:
- Compassionate and patient-centered approach.
- Ability to remain calm and supportive in stressful situations.
- Dependability and punctuality.
- Professional demeanor and appearance.
- Team-oriented with a willingness to learn.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
Salary : $23 - $27