What are the responsibilities and job description for the Billing Coordinator position at CareFlite?
Company Description
Company Description: CareFlite is a 501(c)(3) nonprofit ambulance service sponsored by Baylor Scott & White Health, JPS Health Network, Methodist Health System, Parkland, and Texas Health Resources. CareFlite provides medical transport by helicopter, airplane, and ground ambulance, and non-medical transport via wheelchair van.
Job Description
Position Summary:
Qualifications, Knowledge & Experience Required:
Hours of Work
This is a full-time position, typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours may be flexible based on departmental needs.
Overtime expectations
Overtime may be required as needed to meet departmental deadlines or operational requirements.
Work Environment
This role is performed primarily in an office setting. The position requires prolonged periods of sitting at a desk, working on a computer, and engaging in phone and electronic communication. The work environment is generally quiet to moderate in noise level.
Travel Requirements
No travel is required for this position.
On-Call Responsibilities
This position does not have on-call responsibilities.
Special Conditions Or Requirements
Must maintain all required job-related certifications and complete assigned training and development activities as directed.
Expected to participate in continued education opportunities to stay current with billing practices, compliance standards, and CareFlite procedures.
Must demonstrate the ability to work independently with minimal supervision while maintaining accountability for assigned tasks.
Expected to manage time effectively and meet established deadlines with a high level of accuracy.
Must maintain confidentiality of sensitive information and adhere to CareFlite’s Code of Ethics and Professional Conduct.
Regular attendance and consistent adherence to scheduled work hours are essential to the role.
May be required to adjust schedule occasionally to meet departmental or organizational priorities.
ADA Physical And Mental Requirements
Physical Demands
Prolonged periods of sitting at a workstation.
Frequent use of hands and fingers for typing, filing, and handling documents.
Occasional standing, walking, or reaching to access files or office equipment (up to 25% of the time).
May occasionally lift or move items weighing up to 15 pounds.
Must be able to see, hear, and communicate clearly to perform job duties effectively.
Sensory And Environmental Requirements
Must possess adequate visual acuity to read data on computer screens and printed materials.
Ability to focus on detailed work for extended periods with frequent interruptions.
Work is performed in a temperature-controlled office environment with minimal exposure to environmental hazards.
Noise levels are generally consistent with standard office settings.
Mental And Emotional Requirements
Ability to maintain composure and professionalism in a fast-paced environment.
Demonstrates sound judgment and discretion when handling confidential or sensitive information.
Must be able to understand, remember, and apply oral and written instructions.
Demonstrates adaptability to changes in workload and priorities.
Maintains positive, cooperative working relationships
Additional Information
All your information will be kept confidential according to EEO guidelines. The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
Company Description: CareFlite is a 501(c)(3) nonprofit ambulance service sponsored by Baylor Scott & White Health, JPS Health Network, Methodist Health System, Parkland, and Texas Health Resources. CareFlite provides medical transport by helicopter, airplane, and ground ambulance, and non-medical transport via wheelchair van.
Job Description
Position Summary:
- Conduct pre-billing audits of PCRs to ensure accurate and complete billing information for submission to CareFlite’s billing company.
- Perform daily PCR reconciliation to confirm proper documentation for every call, including completed transports, AMAs, public assists, and DOAs.
- Verify and ensure compliance with Physician Certification Statements (PCS), including mailing letters to facilities for missing or invalid PCSs and uploading forms to CareFlite’s billing platform.
- Ensure all necessary billing documents for ground claims are properly completed, indexed, and available for coding.
- Track and follow-up on incomplete or missing documents and provide necessary reporting.
- Continuously enhance knowledge by engaging with industry contacts, reviewing relevant literature, and utilizing educational resources.
- Work directly with the contracted billing company to ensure accurate billing and timely follow-up.
- Maintain ethical, courteous, and professional behavior, reflecting CareFlite’s values.
- Demonstrate flexibility, adapt to changing priorities, manage conflict effectively, and seek personal and professional growth opportunities.
- Collaborate with team members to foster a supportive and cooperative work environment.
- Maintain regular attendance and adhere to working hours.
- Manages their time appropriately to ensure that all areas of their job responsibilities are adequately covered. Actively seeks out additional assignments or assists co-workers with their tasks when they have completed their assigned tasks.
- Utilizes active listening skills. Communicates to co-workers and the public in a clear, concise and positive manner, both orally and in writing.
- Demonstrates a positive approach to problem solving and utilize the chain of command appropriately to resolve work related issues.
- Possess and demonstrates sound judgment and objectivity in decision-making.
- Possess the ability to initiate work independently without direction and can be relied upon to complete tasks without continual supervision.
- Maintains ethical, courteous, and professional behavior, which reflects favorably on CareFlite. Adheres to the CareFlite Code of Ethics and Professional Conduct.
- Monitors own areas of strength and weakness; and seek out opportunities and/or guidance for improvement. Seeks appropriate channels for personal and professional development.
- Demonstrates flexibility and has the ability to respond to changing priorities.
- Demonstrates changes in behavior or attitude following constructive guidance.
- Mediates conflict in an appropriate and effective manner.
- Exhibits a positive attitude in support of CareFlite and CareFlite/hospital management. Refrains from making negative comments about CareFlite, hospital and/or staff.
- Demonstrates strong written and oral communications skills by interacting in
Qualifications, Knowledge & Experience Required:
- Must be 18 years or older.
- High school diploma or equivalent.
- Certified Ambulance Coder (CAC) preferred.
- Proficient in verbal and written English communication.
- 2 years of Emergency Medical Services experience preferred.
- Teamwork – Collaborates effectively with colleagues, management, and external partners.
- Communication – Maintains professional, courteous, and positive interactions at all times.
- Problem Solving –Demonstrates resourcefulness and creativity in resolving work-related problems.
- Integrity – Follows company and clinical protocols with honesty and accountability
- Patient Focus – Demonstrates honesty, fairness, and consistency in decision-making and professional behavior.
Hours of Work
This is a full-time position, typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours may be flexible based on departmental needs.
Overtime expectations
Overtime may be required as needed to meet departmental deadlines or operational requirements.
Work Environment
This role is performed primarily in an office setting. The position requires prolonged periods of sitting at a desk, working on a computer, and engaging in phone and electronic communication. The work environment is generally quiet to moderate in noise level.
Travel Requirements
No travel is required for this position.
On-Call Responsibilities
This position does not have on-call responsibilities.
Special Conditions Or Requirements
Must maintain all required job-related certifications and complete assigned training and development activities as directed.
Expected to participate in continued education opportunities to stay current with billing practices, compliance standards, and CareFlite procedures.
Must demonstrate the ability to work independently with minimal supervision while maintaining accountability for assigned tasks.
Expected to manage time effectively and meet established deadlines with a high level of accuracy.
Must maintain confidentiality of sensitive information and adhere to CareFlite’s Code of Ethics and Professional Conduct.
Regular attendance and consistent adherence to scheduled work hours are essential to the role.
May be required to adjust schedule occasionally to meet departmental or organizational priorities.
ADA Physical And Mental Requirements
Physical Demands
Prolonged periods of sitting at a workstation.
Frequent use of hands and fingers for typing, filing, and handling documents.
Occasional standing, walking, or reaching to access files or office equipment (up to 25% of the time).
May occasionally lift or move items weighing up to 15 pounds.
Must be able to see, hear, and communicate clearly to perform job duties effectively.
Sensory And Environmental Requirements
Must possess adequate visual acuity to read data on computer screens and printed materials.
Ability to focus on detailed work for extended periods with frequent interruptions.
Work is performed in a temperature-controlled office environment with minimal exposure to environmental hazards.
Noise levels are generally consistent with standard office settings.
Mental And Emotional Requirements
Ability to maintain composure and professionalism in a fast-paced environment.
Demonstrates sound judgment and discretion when handling confidential or sensitive information.
Must be able to understand, remember, and apply oral and written instructions.
Demonstrates adaptability to changes in workload and priorities.
Maintains positive, cooperative working relationships
Additional Information
All your information will be kept confidential according to EEO guidelines. The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
