What are the responsibilities and job description for the Medical Front Desk -HIRING ASAP! position at careerstrategies?
Hours: Mon-Fri 8am-5pm
Job Summary:
The Medical Front Desk Receptionist is the first point of contact for patients and visitors, playing a key role in creating a positive patient experience. This position is responsible for managing front desk operations, including patient check-in/check-out, appointment scheduling, insurance verification, and providing general administrative support to ensure smooth clinic operations.
Key Responsibilities:
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Greet patients and visitors in a professional and friendly manner
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Check patients in and out for appointments, ensuring all forms and documentation are completed
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Schedule, confirm, and reschedule appointments using the practice’s scheduling system
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Verify insurance eligibility and obtain necessary authorizations or referrals
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Collect and process co-pays, deductibles, and outstanding balances
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Answer incoming calls, route messages, and respond to inquiries promptly and courteously
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Maintain patient confidentiality and comply with HIPAA regulations
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Manage front office inventory and keep the reception area clean and organized
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Communicate effectively with medical staff and support coordination of patient care
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Assist with administrative tasks such as data entry, filing, and faxing as needed
Qualifications:
- High school diploma or equivalent required
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1 year of experience in a medical office or customer service role preferred
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Knowledge of insurance plans (PPO, HMO, Medicare, etc.) and medical terminology a plus
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Proficiency in electronic medical record (EMR) systems preferred
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Strong communication, organization, and multitasking skills
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Ability to remain calm and professional in a fast-paced environment
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Bilingual (Spanish/English) is preferred