Regional Member Manager

COMPANY OVERVIEW

Oppenheimer Companies, Inc. is a collaborative broad-based corporation with divisions and affiliates spanning a wide array of disciplines; each focused on helping customers meet their goals. We develop long-standing partnerships by providing the greatest value to our customers with the best quality products and services which maximize their profitability. This also creates internal opportunities for personal growth, responsibility, and reward for our team members. Entrepreneurial spirit drives us as we build companies ranging from foodservice to branded and private label food products, to commercial real estate development, to property management and logistics.

DIVISION OVERVIEW

With hundreds of Distributor Members nationwide, Golbon is a national foodservice sales and marketing agency leveraging our Member’s strength and unity to develop programs that enhance a distributor’s competitiveness and bottom line. Our goal is to find innovative and effective solutions to assist people and organizations with their challenges and opportunities. Golbon associates possess tremendous experience in the foodservice industry and our obsession with helping our Distributor Members grow has yielded them substantial annual savings and financial returns.

POSITION PURPOSE

The Regional Member Manager serves as the primary relationship manager for assigned Golbon Distributor Members, helping them maximize membership value through program participation, Supplier Partner engagement, business development support, and proactive management. This role drives Distributor Member growth, profitability, satisfaction, retention, and long-term engagement through consultative guidance and consistent follow-through.

KEY RESPONSIBILITIES

Distributor Member Growth & Supplier Conversion

• Partner with Distributor Members to identify, implement, and monitor opportunities that increase purchases through Golbon Supplier Partners and strategic programs.
• Develop Distributor Member-specific Supplier Partner conversion plans that align with business goals, growth strategies, and regional sales objectives.
• Collaborate with Supplier Partners and internal Golbon teams to support conversion initiatives, remove barriers to adoption, and drive measurable growth.
• Promote Golbon programs, products, and services that improve Distributor Member competitiveness, profitability, and long-term engagement.

Program Engagement, Marketing & Incentive Support

• Support Distributor Member engagement with Golbon Brands, Golbon Programs, the Golbon Signature Supplier Program, Opportunity Buys, Supplier Partner promotions, marketing resources, travel incentives, and educational/networking events.
• Present relevant Golbon programs, reports, special offerings, resources, and business development opportunities during Distributor Member visits, regional meetings, and industry events.
• Support Distributor Member attendance and participation at Golbon conferences, regional meetings, training events, and share groups.
• Assist Distributor Members in developing marketing and incentive strategies that support sales growth, customer engagement, and participation in Golbon recognition and travel programs.
• Facilitate collaboration, best-practice sharing, and purchasing synergies among Distributor Members.
• Execute and support new Supplier Partner onboarding activities in coordination with internal Golbon teams.

Distributor Member Relationship Management

• Serve as the primary relationship manager and trusted business partner for assigned Distributor Members.
• Maintain regular communication with Distributor Members to understand business objectives, challenges, opportunities, and revolving needs.
• Coordinate resources across Golbon departments to address Distributor Member needs, resolve concerns, and support timely follow-through.
• Build strong relationships that drive Distributor Member satisfaction, engagement, retention, and long-term success.
• Advocate for the voice of the Distributor Member by sharing feedback and insights that support continuous improvement of Golbon programs, services, and resources.

Success Measures

Success will be measured by:

• Preferred Supplier Partner purchase growth and conversion results.
• Achievement of assigned regional sales and purchasing goals.
• Distributor Member participation in Golbon programs, promotions, Opportunity Buys, events, and networking opportunities.
• Distributor Member satisfaction, engagement, and retention.
• Timely follow-through on Distributor Member needs, concerns, and support requests.
• Use of Distributor Member feedback to identify improvement opportunities.

QUALIFICATIONS

• 10 years of sales & marketing experience in the foodservice distribution industry.
• Exceptional verbal and written communication, organizational and project management skills are required.
• Must possess analytical, results-oriented, self-starter, passion for learning, problem solver, and self-motivated competencies.
• Required computer skills: Microsoft Office (Outlook, Word, Excel, Teams, and PowerPoint).
• Travel required to attend Golbon conferences, Distributor Member visits and various industry events – approximately 35%.
• College degree in business, marketing, operations management or related field preferred.
• Ability to lift 20 – 50 pounds.

OCI BENEFITS

OCI is committed to investing in associates to help them unleash their potential. We offer competitive salaries, unlimited vacation, a 401(k)-matching program, and a wide selection of health and wellness benefits. Additional benefits include wellness activities, parking allowances, continuous learning resources, paid holidays, workplace giving, financial wellness resources, gym membership discounts, and more.

COMPANY CULTURE

Our associates work collectively toward our vision. We share a set of truths referred to as P.A.C.E!

• PEOPLE First! Everything else follows. We work hard to develop respectful, collaborative relationships and meet shared goals.
• ACTION. Take action. We are passionate entrepreneurs and execute with a sense of urgency and strong will to win. We take calculated, informed risks to fuel creativity and innovation.
• CURIOSITY. We are lifelong learners. We maintain our edge and energy by feeding our curiosity. We strive to create a diverse and inclusive culture that welcomes new ideas and perspectives. We believe in growth for our customers and associates.
• ETHICS. Do the right thing. Period. We do the right thing in our business and community, even when no one is looking.
• ! Make your mark. Have fun and make your mark, dang it! We get excited about what we do, we enjoy the process and recognize that enthusiasm and engagement are contagious. We relish opportunities to laugh, to be a tad irreverent, and to play hard along the way.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job title. They are not intended to be an exhaustive list of all responsibilities and skills required.

Oppenheimer Companies, Inc. provides employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, gender expression, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

Oppenheimer Companies, Inc. is an equal employment opportunity employer.