Customer Relationship Representative

Description

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award-Winning Products, and Agriculture.

Our full-time roles offer excellent benefits, including medical, dental and vision coverage, a 401(k) plan with employer match, competitive starting wages, paid holidays, and personal time off.

Starting wage: $24.00-$27.00 per hour

Essential Responsibilities

• Serve as a primary point of contact for customers throughout the order management and delivery process.
• Process customer orders received through EDI, eCommerce, manual entry, and customer-specific portals.
• Communicate with customers regarding orders, inventory availability, pricing, delivery schedules, and logistics.
• Work closely with the Distribution team each day to ensure orders are accurately released and available for warehouse processing.
• Coordinate with internal teams to ensure orders are efficiently built and prepared for transportation.
• Partner with Quality Assurance and customers to address and resolve product quality concerns.
• Communicate regularly with Demand Planning and Transportation to coordinate inventory, order requirements, and delivery schedules.
• Work with Accounting team members to review daily invoicing and provide supporting documentation needed to address customer deductions.
• Develop an understanding of market-based pricing and assist with managing and updating pricing on a daily, weekly, and monthly basis.
• Partner with Sales Representatives to communicate customer issues and concerns and provide feedback regarding orders, pricing, and logistics.
• Work with Sales Representatives to understand customer pricing structures and strategies and help resolve pricing issues and discrepancies.
• Access and manage customer portals as required to process orders, update information, and respond to customer requirements.
• Work with customers and Transportation team members to manage purchase order updates, including add-ons, changes, and deletions.
• Coordinate with customers and Transportation to resolve logistical issues, including delivery date changes, shorted product, and other order-related concerns.
• Follow customer issues through to resolution while maintaining clear communication with all affected parties.
• Cross-train with other Customer Relations team members to provide coverage and backup support.
• Assist with ad hoc reporting and other department projects as needed.
• Maintain accurate records and documentation related to customer orders, pricing, and communications.
• Perform other duties and responsibilities as assigned.

Qualifications

Required

• Excellent written and verbal communication skills, with the ability to effectively communicate with internal and external stakeholders.
• Strong computer skills, including Windows OS and Microsoft Office Suite, with the ability to learn and navigate new systems and customer portals.
• Strong organizational skills and attention to detail.
• Ability to effectively manage multiple priorities and recognize what requires immediate attention.
• Strong problem-solving skills with the ability to manage issues from identification through resolution.
• Ability to build and maintain positive working relationships with customers and internal teams.
• Ability to work independently while also functioning effectively as part of a team.

Preferred

• Bachelor's degree preferred; an equivalent combination of education and relevant work experience may be considered.
• Previous customer service or customer relations experience.
• Experience working with supply chain logistics, including order management, distribution, transportation, and interfacing with sales teams.
• Experience with sales, reporting, or business intelligence tools.
• Experience working with EDI, eCommerce platforms, or customer-specific ordering portals.
• Experience in a food manufacturing, distribution, or consumer products (CPG) environment.

What We're Looking For

We are looking for a customer-focused professional who enjoys solving problems and keeping things moving. The successful candidate will be comfortable balancing customer needs with internal business requirements while maintaining accuracy and professionalism.

This role requires someone who can communicate clearly, stay organized, manage competing priorities, and take ownership of issues from start to finish. If you enjoy working with people, solving problems, and being a key connection between customers and internal teams, we encourage you to apply.

Why Join Our Team?

This is an opportunity to become an important part of a collaborative team that supports our customers and helps keep our business moving. You will work closely with multiple departments and gain exposure to customer relations, sales, pricing, logistics, transportation, distribution, quality, and accounting.

If you're looking for a role where every day brings new challenges and your communication, organization, and problem-solving skills can make a real impact, we'd love to hear from you!

Education

Required

Bachelors