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IT Systems Analyst
FreshEdge
- Full-time
- Fort Walton Beach, FL, US
- $22 - $28 / hour
- 14h ago
Essential Functions
- Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware
- Field and troubleshoot technical issues and escalate to appropriate team member or group for future resolution
- Install, modify, and repair computer hardware and software; build, set-up, and deploy computers and other company devices for users and new employees
- Reset credentials for email, computers, ERP systems, and other applications
- Assist users both on-site and via remote connections
- Contact and work with outside vendors for service as instructed by management
- Order and maintain supplies as needed for production and maintain on-hand inventory of supplies for assigned sites and report to management
- Report recurring/common issues to higher management during weekly meetings and identify outstanding issues
- Assist users’ technical needs for all business tasks including reporting, navigating websites/software and configuring business devices
- Strong organizational skills
- Continuous improvement and focus on skills
- Strong interpersonal skills
- Strong analytical skills; problem solver
- Ability to work closely in a team environment and manage independent projects
- Bachelor’s degree in computer science or equivalent related field (preferred) and/or equivalent work experience and IT certifications
- At least 1 year Windows Desktop experience, IT Support, or a similar role
- At least 1 year experience with Microsoft 365 administration or equivalent
- Experience working and supporting users via ticketing systems
- Advanced knowledge of Microsoft applications (Word, Excel, Visio, Teams, PowerPoint)
- Experience with network protocols, hardware, and troubleshooting techniques
- Experience with the following is a plus but not required: Connectwise Suite, ERP systems, Zebra hardware, and introductory IT certifications (Comp TIA A , Microsoft Certified IT Professional, etc.)
- Monday – Friday (8:00am – 4:30pm)
- Rotating on-call
- $26.00 - $28.00/hour
- Bending and lifting up to 40 pounds
- The ability to repetitively move on and off equipment
- Work in cold and wet cooler conditions for extended periods of time
- Stand or sit for long periods of time
- Travel as needed between FreshEdge companies
- Health & Welfare Benefits (Medical, Dental, Vision, Disability, and Voluntary Life)
- Paid Time Off
- Holidays
- 401(k) with Company Match
- Weekly Pay
- Career Advancement Opportunities
FreshEdge
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Salary : $22 - $28