What are the responsibilities and job description for the Team Leader - Mobile Crisis Response position at Careers?
Position Purpose: Functions as a Team Leader of the Mobile Crisis Response (MCR) team, which provides mental health treatment to children, adolescents, and their families. The team provides continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Participate as a team member in the delivery of mental health treatment services to clients and their families and facilitate the issues of recovery into their daily living situations.
Qualifications/Skills:
- Master’s Degree in Psychology, Counseling, Social Work, Addiction Studies, or other behavioral health related field, or equivalent experience and training
- Must qualify as a QMHP per Illinois Department of Mental Health Rule 132
- License as LCPC or LCSW preferred
- Knowledge of crisis de-escalation techniques and the ability to remain calm and composed in high-pressure situations
- Strong verbal communication skills, including the ability to convey information accurately over the phone
- Sound judgement to assess situations, determine the severity of crises, and take appropriate action, including referral to emergency services
- Excellent written and oral communication skills
- Strong communication skills essential; adept at collaborating across departments and engaging with leadership at all levels.
- Strong computer skills required, including proficiency in operating various software applications, and navigating digital platforms effectively
- Valid driver’s license and ability to meet agency insurance requirements
- Must have own transportation
- Belief in the mission and vision of Rosecrance
Essential Responsibilities:
- Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned. Some on-call hours are required for this position.
- Provide oversight and direction to community-based intervention and support team.
- Provide clinical supervision to team members.
- Complete requirements for review and signing of all required clinical documentation.
- Ensure that individual and group census numbers are within required fidelities.
- Provide individual, group and family counseling
- Provide crisis intervention services as needed.
- Provide case management and group coverage when needed.
- Act as point person when assigned
- Facilitate team meetings and case reviews
- Provide guidance and clinical supervision to the assigned team in conjunction with ongoing supervision provided by the Director
- Become familiar with all related state and county contracts, and complete monthly reports as required.
- Understand and comply with all the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
- Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
- Deliver exceptional customer service consistently to every customer.
- Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
- Assume other related responsibilities as assigned.
Schedule:
- Monday-Friday 8:30am-5:00pm with on call
Compensation & Rewards (pay is based on education, experience, and credentials)
- Starting Pay: $32.49/hour
Our Benefits
Rosecrance values its employees and offers a comprehensive benefits package for you and your family:
- Medical, dental, and vision insurance (multiple plan options to meet your needs)
- 401(k) with employer match & discretionary contribution
- Group Life Insurance, LTD and AD&D
- Tuition assistance & licensure/certification reimbursement
- Paid Time Off, sick time, bereavement leave
- Referral program earning up to $1,000 per hire!
- Wellness program, including an on-site gym at select facilities
- Discounts at participating retailers
- Daily pay available through UKG Wallet for financial flexibility
Who We Are
Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.
We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.
Our Health and Safety Commitment
We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.
Equal Employment Opportunity
Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.
Our Partnerships
- AARP Employer Pledge Program
- MSEP (Military Spouse Employment Partnership).