What are the responsibilities and job description for the Engagement Specialist position at Careers?
Become a champion of hope.
At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.
Sign-on Bonus of $2,000 paid out within 2 years of hire.
Position Summary
The Engagement Specialist will be hired from within the community area/neighborhood identified as Population of Focus (POF). Provide outreach and engagement services to ensure that POF is aware of the availability of mental health services and actively participate as partners in the design, implementation, and evaluation of crisis solutions. Provide continuity of program services in an ethical, legal and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Select Engagement Specialist positions must be eligible to pursue Certified Recovery Support Specialist credential (CRSS) based on their lived experience.
Qualifications:
- High school diploma, GED, or higher education
- Must hold a minimum DMH designation of RSA (Rehabilitative Services Associate)
- Willingness, ability, and commitment to serve as a role model for recovery
- Valid driver’s license and ability to meet Agency insurance requirements
- Must have own transportation
- Belief in the mission and vision of Rosecrance
Essential Responsibilities:
- Work hours prescribed and any additional hours-deemed necessary for the responsibilities assigned. Overtime may be required.
- In partnership with other team members, provide mobile crisis response services in the community when dispatched.
- Support the engagement of individuals hesitant to interact with behavioral health professionals or first responders through trust-building and resource provision.
- Actively participate as a partner in the design, implementation, and evaluation of crisis solutions.
- Advocate for individuals with professionalism and a collaborative, non-confrontational approach.
- Provide appropriate behavioral interventions and advocacy for individuals experiencing adverse mental health conditions.
- Demonstrate comprehensive knowledge of community resources and the full range of services offered by Rosecrance.
- Provide clients with resources tailored to their needs, including referrals to additional treatment resources when necessary.
- Conduct thorough follow-up communications with clients and/or their families, and provide additional referrals as required.
- Ensure timely completion of all required documentation within designated timeframes.
- Participate in training sessions aimed at obtaining the CRSS credential if applicable.
- Participate in statewide events/summits/trainings/activities that support the education and development of consumer provider services.
- Attend all scheduled meetings of staff, team meetings or appropriate committee meetings as designated.
- Serve as a member of the assigned team and participate in all team meetings and activities.
- Facilitate transportation of clients to Rosecrance buildings or hospitals as needed.
- Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care.
- Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
- Deliver exceptional customer service consistently to every customer.
- Serve as a role model and demonstrate positive guest relations in representing the agency.
- Assume other additional responsibilities as requested by leadership.
Schedule: Monday - Friday: 8:30am-5pm
- Shift: 1st
Pay: Based on education, experience, and credentials
- Starting Pay:
- HS/GED - $18.43 per hour
- Associates’ - $19.37 per hour
- Bachelor’s - $20.25 per hour
Shift differentials: Additional pay based on regularly scheduled shift hours
- (hours between 3pm and 11pm): $.25/hr.
- (hours between 10pm and 7am): $.50/hr.
Work Location: Rosecrance Ware Center – Rockford, IL
- Onsite
Our Benefits
Rosecrance values its employees and offers a comprehensive benefits package for you and your family:
- Medical, dental, and vision insurance (multiple plan options to meet your needs)
- 401(k) with employer match & discretionary contribution
- Group Life Insurance, LTD and AD&D
- Tuition assistance & licensure/certification reimbursement
- Paid Time Off, sick time, bereavement leave
- Referral program earning up to $1,000 per hire!
- Wellness program, including an on-site gym at select facilities
- Discounts at participating retailers
- Daily pay available through UKG Wallet for financial flexibility
Who We Are
Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.
We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.
Our Health and Safety Commitment
We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.
Equal Employment Opportunity
Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.
Our Partnerships
- AARP Employer Pledge Program
- MSEP (Military Spouse Employment Partnership).