What are the responsibilities and job description for the Service Desk Technician - Cleared position at Careers?
Description
RDTS is seeking a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This role shall provide front-line IT support for Treasury's mission-critical program users during expanded workday hours. IT is full-time, Monday-Friday 12:00pm-8:00pm, fully onsite in downtown DC, and available upon a favorable federal background check.
Key Responsibilities:
- Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
- Respond to service requests via phone and/or the ITSM system.
- Log, track, resolve or escalate tickets.
- Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
- Comply with all Treasury security policies for classified environments.
Requirements
- Must be a U.S. Citizen
- Must possess an active Security Clearance
- 2 years’ IT support experience
- College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.
Knowledge, Skills, and Abilities (KSAs):
- Knowledge of Windows 10/11, Office 365, and basic networking.
- Strong customer service acumen.
- Proficient in ITSM tools (e.g., ServiceNow).
- Ability to escalate and follow standard operating procedures.
- CompTIA Security preferred
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.