What are the responsibilities and job description for the Customer Service Account Manager position at Careers?
North Star Sheets, an affiliate of Schwarz Partners, and corrugated manufacturing industry leader currently has an exciting opportunity available for a Customer Service Account Manager in Cottage Grove, MN. The Customer Service Account Manager is responsible for building long-term relationships with customers by providing product and service information, and by resolving issues in a timely manner. This position will work closely with the sales, accounting, CSR’s and manufacturing personnel to meet customer needs.
ESSENTIALS JOB FUNCTIONS FOR THIS POSITION:
- Oversee assigned customer accounts and respond to emails in a timely manner.
- Responsible for processing orders (electronic and manual), receive, change or cancel customer purchase orders in a timely manner.
- Assist in answering incoming phone calls, emails, and other forms of electronic communication.
- Maintain customer records by updating account information as needed.
- Serves as the primary liaison with sales, logistics/supply chain, and manufacturing personnel on the effective delivery of customer service.
- Process credit memos, returns, and price deviations; Report feedback and/or corrective action back to customer, with manager approval.
- Respond to customer questions and complaints in a professional manner. Direct complaints to the appropriate parties for immediate corrective action and resolution.
- Provide follow up on all aspects of customer orders (order status, trim issues, anticipated delays etc.)
- Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
- Process farm out orders to other facilities.
- Regular and predictable attendance.
- Perform other duties as assigned.
- Practice and enforce proper safety procedures.
REQUIRED EDUCATION / EXPERIENCE:
- High school diploma or GED.
- Minimum 2 years of customer service experience in an office setting.
PREFERRED EDUCATION / EXPERIENCE:
- Degree in administrative, business or management preferred but not required.
- Knowledge of the corrugated manufacturing industry process preferred.
REQUIRED SKILLS & ABILITIES:
- Proficient in Microsoft Word, Excel, and Outlook.
- Excellent typing and communication skills are essential.
- Excellent communication skills – verbal and written.
- Ability to add, subtract, multiply, divide in all units of measure.
- Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
- Possess a high degree of accuracy and analytical skills.
AS AN INDUSTRY LEADER NORTH STAR SHEETS OFFERS:
- Year-round employment for job stability.
- Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
- Highly rewarding monthly Bonus program up to 21% your total monthly earnings! You are eligible for the Bonus program from your first day of employment!
- Weekly pay.
- 10 Paid holidays.
- Vacation time.
- Upward mobility opportunities for growth, training, and career advancement!
- A respectful, empowering, team-oriented and employee-friendly environment!
- North Star Sheets truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.
PHYSICAL DEMANDS:
Employees are regularly required to walk and talk and hear, stand, and sit.
Ability to perform 6 hours of computer work with data entry daily.
WORK ENVIRONMENT:
Ability to work in a fast-paced environment as a team player.
If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!