What are the responsibilities and job description for the Customer Solutions Manager position at Careers?
Join a Global Leader in Transport & Logistics — MEDLOG USA
At MEDLOG USA, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.
We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.
Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.
The Customer Solutions Manager will be responsible for supply chain management solutions engineering and serve as a consultant to deliver projects, manage proposals, and provide critical input to the implementation process. Using practical knowledge of international products, domestic dray services, warehousing and inland transportation, will craft a solution that helps to improve the customers’ supply chain.
Key Responsibilities:
- Provide value propositions by identifying opportunities through rigorous data collection and analysis; craft marketable solutions for clients
- Identify, propose, and deliver key initiatives that improve the client’s supply chain operations and/or drive efficiency into the team’s internal processes
- Develop and deliver productivity and solutions for the account
- Ability to travel to the extent required by the client; up to 30% - 40%
- Work with MEDLOG’s Sales team to identify MEDLOG opportunities and present value propositions (efficiency gain, cost savings, quality of service for the Strategic Customers)
- Contribute to the creation of standard operating procedures
Position Specifications:
- BA/BS; preferred in Supply Chain and Logistics, Analytics, or Industrial Engineering
- 2 years of related / practical experience in domestic and international logistics
- Warehouse Operations knowledge with practical experience or strong understanding
- Strong knowledge of YMS/TMS/WMS
- Experience collecting and analyzing data for modeling, network optimization, and/or supply chain redesign purposes
- Experience preparing and delivering presentations
Technical Skills and Competencies:
- Strong analytical skills, including using various analyses, data mining and simulations in Microsoft BI, MS Access and Excel.
- Experience in identifying opportunities within the customer’s supply chain
- Experience with developing expected P&L’s for new opportunities
- Practical experience in developing new and innovative operational solutions.
- Project Management Skills and continuous improvement experience
- Hold true to company core values: Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator
Work Authorization:
- Authorization to work in the U.S.
Benefits:
- Health, Dental, and Vision Insurance
- Life and Short-Term & Long-Term Disability Insurance
- 401(k) with company match
- Paid holidays, vacation, and sick time
- FSA
- Employee Assistance Program