What are the responsibilities and job description for the Product Owner position at Careers Integrated Resources Inc?
Job Title: Technical Product Owner
Location: Remote
Duration: 6 Months (Potential opportunity to be converted but NOT Guaranteed)
Summary
Seeking a Technical Product Owner with functional understanding of marketing communication fulfillment platforms. This role supports capability execution, day-to-day platform operations, requirements gathering for IT development, user support, license management, onboarding/training, and ownership of product capabilities. The PO partners closely with a Senior Product Manager driving the overall modernization roadmap.
Key Responsibilities
Support daily operations for platform capabilities.
Gather and document requirements for IT development teams (business rules, routing logic, workflow needs).
Map current-state and future-state workflows across messaging fulfillment systems.
Assist with roadmap execution for fulfillment and audit capabilities.
Provide end-user support, onboarding, training, and license management.
Collaborate with Marketing, Compliance, Operations, Tech, and Regulatory partners to refine requirements and prioritize work.
Support development of documentation, governance standards, and process materials.
Monitor platform performance and identify opportunities for operational improvements.
Contribute to modernization efforts involving SmartCOMM, OpenText, and future-state orchestration platforms.
Required Qualifications
3 years experience in product ownership, business analysis, MarTech, or related technical/operational roles.
Functional understanding of communication fulfillment or document composition platforms (i.e. SmartCOMM, OpenText).
Experience documenting workflows and translating business rules into technical requirements.
Strong communication and stakeholder collaboration skills.
Familiarity with Agile practices, backlog management, and iterative delivery.
Preferred Qualifications
Experience in regulated industries (healthcare, insurance, financial).
Familiarity with omnichannel fulfillment workflows (print, email, fax, digital).
Exposure to modernization or platform transition initiatives.
Interest in automation, audit tracking, or real-time orchestration technologies.