Phlebotomist II

Position Overview
The Patient Services Representative II serves as the primary point of contact for patients, ensuring a positive and professional experience during health screenings and diagnostic procedures. The PSR II is responsible for drawing high-quality blood samples, preparing specimens for laboratory testing, and upholding all safety, procedural, and confidentiality standards. This role requires strong phlebotomy skills, clear communication, and the ability to create an atmosphere of trust with patients. PSR IIs may work in doctor’s offices, Patient Service Centers, or other locations based on business needs.

• Perform all daily duties accurately, efficiently, and on schedule under the direction of the area supervisor.

• Maintain a safe, clean, and professional working environment.

• Follow all established practices and procedures for forensic and clinical specimen collection and processing.

• Draw blood specimens skillfully, safely, and accurately, including pediatric and geriatric patients.

• Create a welcoming atmosphere and build patient confidence through clear communication and professional conduct.

• Verify patient demographic information, initials, and signatures post-venipuncture to confirm correct labeling in the patient’s presence.

• Maintain all required documentation and records.

• Adhere to company policies, including dress code, health and safety protocols, and confidentiality standards.

• Demonstrate organizational commitment and promote a positive image to patients, clients, coworkers, and the public.

• Travel as needed to multiple locations, sometimes with minimal notice.

• Work flexible hours, including weekends, holidays, overtime, and on-call shifts depending on staffing needs.

• Ability to produce accurate, error-free work in a fast-paced environment.

• Ability to work independently with minimal supervision.

• Strong phlebotomy proficiency, including pediatric, geriatric, and capillary collection.

• Excellent customer service, communication, and interpersonal skills.

• Ability to manage multiple priorities in a high-volume setting.

• Strong keyboarding and data-entry skills.

• Ability to embrace change, communicate openly, and maintain superior customer focus.

• Ability to make decisions based on established procedures.

• Consistent demonstration of good judgment, confidentiality, and process excellence.

• Reliable transportation, valid driver’s license, and clean driving record (if applicable).

• Required: High school diploma or equivalent.

• Required: 1–3 years of phlebotomy experience.

• Training locations may vary based on trainer availability.