What are the responsibilities and job description for the Customer Service Coordinator I position at Careers Integrated Resources Inc?
Duration: 12 months, possibility of extension
Pay: $18 hourly
Schedule: This is currently a hybrid role with 3 days in the office and 2 days working remotely.
Job Summary:
The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.
This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.
Key Responsibilities:
-
Customer Support: Provide exceptional service to internal customers via phone/email/Teams.
-
Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
-
Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
-
Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
-
Event Coordination: Assist department groups in planning and executing customer events.
-
Recordkeeping: Maintain accurate records of requests, orders, and communications.
Qualifications
Education and Experience:
-
2-year associate’s degree or equivalent work experience preferred
-
Customer service or call center experience preferred
-
Previous experience in a call center, customer service, or administrative support role preferred
Skills:
-
Strong customer service and listening skills
-
Strong phone, keyboarding, and general office/call center equipment skills
-
Experience with Microsoft Office suite and general call center/work order systems
-
Solutions-oriented with strong problem-solving skills and ability to delegate or escalate appropriately
-
Good organizational skills; detail-oriented and punctual
-
Professional, friendly, and positive approach to customer expectations and requests
-
Ability to work well under pressure and remain positive
-
High level of integrity and confidentiality
-
Strong interpersonal, written, and verbal communication skills
Adaptability:
-
Ability to thrive in a fast-paced environment and respond effectively to changing priorities
Salary : $18