What are the responsibilities and job description for the IT Support Specialist position at Careers - Greater Omaha Packing?
About Greater Omaha
Greater Omaha has been in the beef business since 1920. An uncompromising commitment to quality has been our hallmark since day one, constantly at the forefront of innovation in food safety and humane treatment of animals. Today, we ship beef to every U.S. state and over 70 countries around the globe.
Why Join Greater Omaha?
For over 100 years, Greater Omaha has built a culture of growth, opportunity, and community involvement. We provide opportunities to build a career with a company known for promoting from within, investing in employee development, and making a meaningful impact in the communities where we live and work. Here's a few reasons why employees choose Greater Omaha:
- Competitive starting pay with opportunities for advancement
- Medical, dental, and vision insurance
- 401(k) with company match
- Education reimbursement for employees
- Tuition and scholarship opportunities for dependents
- Childcare assistance
- Career growth within one of the nation's leading beef processors
Position Summary
The IT Support Specialist provides Level 1 technical support for end users, ensuring the reliable operation of desktop hardware, software, peripherals, mobile devices, and basic network services. This role is responsible for troubleshooting technical issues, maintaining IT equipment, supporting user access requests, documenting solutions, and delivering excellent customer service.
Essential Duties and Responsibilities
- Provide in-person, phone, 2-way radio, and remote technical support.
- Troubleshoot desktops, laptops, multi-function printers, label printers, scanners, scales, mobile devices, software, email, VPN, and network connectivity issues.
- Document incidents and resolutions in the ticketing system.
- Escalate complex issues to appropriate technical resources.
- Install, configure, maintain, and troubleshoot operating systems, applications, hardware, and label applications.
- Create user accounts, reset passwords, and manage access requests.
- Support onboarding and offboarding activities.
- Maintain IT asset inventory and equipment tracking.
- Test and evaluate hardware and software solutions.
- Train users and assist with IT policies and procedures.
- Assist in after hours on call support.
Skills and Requirements
- Must be at least 18 years old and legally authorized to work in the United States.
- Desktop support and end-user troubleshooting experience.
- Knowledge of Windows operating systems and Microsoft 365.
- Knowledge of TCP/IP, WiFi, and VPN.
- Experience with Active Directory and user administration.
- Strong customer service, communication, and organizational skills.
Preferred Skills and Qualifications
- CompTIA A
- CompTIA Network
- Associate degree in Information Technology, Computer Science, or related field preferred.
- Minimum two years of desktop support or technical support experience preferred.
Work Environment
- Ability to perform duties in manufacturing and processing environments that may involve temperature extremes, moisture, noise, odors, and exposure to industrial conditions.
- Ability to work at a computer for extended periods.
- Ability to communicate effectively in person, by phone, and electronically.
- Ability to walk, stand, bend, stoop, kneel, and move IT equipment as needed.
- Ability to lift and transport computer hardware, peripherals, and related equipment.
- Ability to use keyboards, tools, and technical equipment controls.
Benefits and Perks
At Greater Omaha Packing, we invest in our employees by offering a competitive benefits package, including:
- Competitive pay with opportunities for advancement
- Weekly Pay
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- 401(k) Retirement Savings Plan with Company Match
- Company-Paid Life Insurance
- Employee Assistance Program (EAP)
- Accident, Critical Illness, and Hospital Indemnity Insurance
- Education Reimbursement Program
- Dependent Education Reimbursement Program
- Dependent Scholarship Program
- Childcare Assistance
- Employee Discounts
- On-Site Bank
- Paid Time Off and Paid Holidays
- Wellness Resources and Employee Support Programs
- Paid Community Volunteer Opportunities
- Career Development Opportunities
Benefits eligibility and plan details are subject to company policy and plan provisions.