Trust Administrator II

Trust Administrator II

Provide day-to-day administrative support for all trust administration aspects under the Trust Officers' guidance and direction. This position is 100% in the office.

Role Responsibilities

• Proficiently carry out the responsibilities of a Trust Administrator I.
• Provide support and backup – to other teams (i.e., Case Management, Wealth Management, Settlement, Pooled Trusts, and South Dakota operations.)
• Process transactions for annuities and other manually maintained assets.
• Maintain the accurate value of annuities and other manually maintained assets.
• Manage a collection of insurance statements and review policies through life insurance vendor.
• Manage PAL files that require plug-ins for access.
• Assist with maintaining True Link accounts by opening and closing cards and providing reports monitoring usage risk.
• Assist with establishing new brokerage accounts, data feeds, online access, and updating authorized signer information with investment advisors.
• Serve on a committee or support committee initiatives.
• Support new and developing Trust Administrators by providing training.
• Prepare reports and books for Board.
• Manage changeover of TO mailings and software updates.
• Understanding the trust accounting reporting system and assisting with developing reports as needed.

Competencies

Communication Skills

• Use professional oral and written skills to project a positive image of the Company.
• Always interact professionally with clients and associates.
• Possess excellent verbal, written and interpersonal communication skills.
• Be aware of and follow company policies for electronic communications and internet use.

Computer/Technical Skills/Subject Matter Expertise

• Display proficiency using standard office equipment such as a computer, fax, photocopier, scanner, telephone, etc.
• Proficiency using Microsoft Office Suite of applications.
• Ability to understand/learn basic fiduciary and trust administration concepts.
• Understands and follows company policies regarding information security including password and multi-factor authentication.

Organization

• Good time management skills.
• Ability to balance competing priorities with little direction.
• Regularly update client interactions in CRM database.

Judgment

• Work as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting group goals.
• Demonstrate basic knowledge of the business and the Company.
• Exhibit sound judgment and the ability to make reasonable decisions in the absence of direction.
• Swiftly refer problems/issues to the appropriate person(s) when necessary.
• Able to identify common attempts at information security scams, like email phishing.

Role Qualifications

• High school diploma or GED equivalent.
• Bachelor's degree highly desired.
• Experience working in the financial services industry or trust administration.
• Administrative experience in an office setting preferred.
• Experience working in investments a plus.
• Bilingual in English / Spanish preferred.
• Professional appearance.

Job location – Milwaukee, WI

Benefits – 100% Employer paid Health/Dental/Life/LTD for individual employee, 401(k) plan with 4% match, voluntary Short-Term Disability, Employer paid off-street parking, opportunities for advancement.