Sales Lead

by Smart Applications International in

Sales, Sales Technician, Customer Service, Business Development

16 (views)

Centre Full Time

Job insights

• Date posted

11/12/2025

• Closing date

10/01/2026

• Hiring location

Center

Remote work option

No

• Expatriate Eligibility

Yes

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Key responsibilities

Smart Applications International Ltd
is an ICT company specializing in cutting-edge technological solutions for the healthcare, insurance, and public sectors. The group develops advanced systems for digitizing access to healthcare, managing medical schemes, and automating processes through biometric technologies and platforms such as
Medismart
,
SmartHealth
, and
Smart Analytics
. Present in 15 African countries, Smart serves millions of beneficiaries across thousands of public and private institutions. The Mauritian subsidiary is entering its commercial launch phase, aiming to rapidly structure and grow revenue on the local market.

The
Sales Lead
is responsible for launching and structuring Smart's commercial activity in Mauritius. He/She develops sales with stakeholders in the healthcare, insurance, and public sectors, while laying the foundation for a future sales department. Highly hands-on, he/she manages the entire sales cycle (prospecting, demo, negotiation, closing, account management) and builds a strong pipeline with rigorous reporting and field-based execution. The role begins with strong individual responsibility, followed by progressive team management.

Main Duties & Responsibilities

• Develop the client portfolio (insurers, healthcare providers, public institutions, health-sector organizations) and achieve revenue and profitability targets.
• Identify, develop, and pursue new business opportunities through active prospecting (including cold calling), networking, and client referrals.
• Manage and grow high-value key accounts, ensuring regular follow-up and long-term relationships.
• Prepare and deliver compelling sales presentations, product demonstrations, and tailored proposals for various stakeholders.
• Negotiate contracts, pricing, and commercial terms to close deals in line with Smart's overall strategy.
• Conduct competitive and market intelligence: competing offers, pricing levels, client expectations, sector and regulatory trends (including public procurement).
• Implement, track, and analyse sales performance indicators (sales, pipeline, conversion rates) and produce detailed sales reports (mainly in Excel; CRM currently being deployed).
• Gradually build, supervise, coach, and motivate a small team of sales executives, starting alone or with an initial resource reporting to them.
• Create, document, and improve Standard Operating Procedures (SOPs) to structure the sales department in Mauritius.
• Work closely with technical and operational teams to understand products and ensure smooth deployment with clients.
• Track customer satisfaction, manage complaints, and directly support customer service to maintain high service levels.
• Represent Smart at sector events, exhibitions, conferences, and networking actions to strengthen brand visibility in Mauritius.

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Hard skills

Sales strategies

Soft skills

Analytical thinking Attention to detail Can-do attitude Ethics Leadership Organizational skills

Good to know

Goals & Performance Metrics
Achieve revenue and margin targets for the 2025–2026 launch and growth phase in Mauritius.

Build a qualified and well-documented sales pipeline with sufficient volume to secure revenue targets.

Deliver tangible sales results within 1–2 months after taking up the role.

Maintain high customer satisfaction (retention, renewals, low complaint rate).

Direct Manager
N 1: Yan JOUAN, Country Manager, Smart Applications International, Mauritius

Benefits & Culture
Company values:

Authenticity

Integrity

Simplicity (making access to healthcare smoother and more transparent)

Caring (people-oriented and customer-service mindset)

Salary & Benefits
Attractive base salary

Commission system to be implemented, based on commercial performance

Transport allowance

Year-end performance bonus linked to results and achievement of targets

Candidate Selection Criteria
Soft skills:

Autonomous, entrepreneurial, and highly operational mindset

Strong results orientation, ability to meet and exceed sales targets

Leadership and ability to supervise, coach, and grow a small team

Excellent communication, presentation, and negotiation skills

Strong customer-service mindset, long-term relationship focus, and problem-solving abilities

Ability to work under pressure, prioritize, and manage workload efficiently

Hard Skills
Bachelor's degree in Management Information Systems, Business Administration, Sales, Marketing, or related field

Proven B2B sales experience (ideally IT solutions / technology solutions for healthcare or insurance)

Demonstrated experience selling to the public sector and good understanding of public procurement processes

Mastery of consultative selling techniques (prospecting, qualification, long sales cycles, account management)

Excellent reporting and sales analysis skills (Excel, dashboards; CRM being implemented, ability to propose tools/methods)

Good understanding of the healthcare/insurance ecosystem (insurers, medical providers, hospitals, clinics, TPAs, etc.)

Work Condition
Position based at United Docks, Port Louis, Mauritius

Hours: Monday to Friday, 8:45 – 17:00, with flexibility expected depending on workload and results

No formal remote work, but flexibility possible when needed

Regular travel to clients across the island: valid driving licence and personal vehicle required

Dynamic work environment in launch phase, with close collaboration with Smart's regional teams

Recruitment Process
Initial discussion with Fina, Talent Acquisition Specialist – MeetYourJob

In-person interview with Yan (Country Manager) and the HR team, with online participation from teams based in Kenya

Here we go