Senior Manager: Maintenance & Facilities Operations

Holiday Inn Club Vacations look for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success, and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.

POSITION DESCRIPTION:

This position will be responsible for leading a team that maintains the building facilities, amenities, and common areas of the resort and associated utility infrastructures.  Team members include various maintenance technician positions. This individual will participate in the hiring, training, evaluation, and supervision of all Common Area facilities personnel.  Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staff’s commitment to maintaining service expectations through observation, communication, and recognition. This position will serve as a role model, develop talent, and provide staff support in handling complex situations. Other activities include assisting in managing outside contractors to perform certain repair or replacement projects. The Senior Manager will confer with other departments to coordinate and follow up on all project information. The Senior Manager is also responsible for managing the relationship between all resort departments (most importantly Front Desk and Maintenance) with our third-party Housekeeping and Laundry Vendors to ensure rooms are always guest ready.

COMPANY BENEFITS:

• Matching 401K 
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• PTO - Paid Time Off
• Travel Benefits & Discounted Vacations Through Our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS  

• Identifies and implements long-term replacement program for common areas, Coordinates and manages special projects, manages all preventative maintenance programs, and projects and ensures that all behavioral standards meet and/or exceed expectations, supports hiring, assignment, training, motivation, and coaching of personnel.
• Coordinates Housekeeping, Laundry, Maintenance Workflow Program, ensures that all operational processes are followed and manages special projects as assigned.               
• Inspects to ensure that quality maintenance processes are followed.
• Ensures timely verbal and written communication and recognizes and rewards excellent performance in the moment as possible.
• Assist with special projects as required and perform any other duties within the assigned areas as deemed necessary by Director of Facilities Maintenance.

SUPERVISORY RESPONSIBILITIES

The Facilities Senior Manager is expected to demonstrate thoughtful decisions in a high-pressured face paced environment. This individual is responsible for the actions, results, successes, and failures of the team. Service, operational levels, training, and employee motivation should be the focus.  They should take responsibility for the failures and share the successes, always modeling the approach expected from the team.  Guidance is received from the General Manager and Director of Facilities with respect to general objectives.

 EDUCATION and/or EXPERIENCE

• Education requirements include a high school diploma or equivalent.
• At least Five years of progressive management experience in the Facilities Maintenance industry. Ideal candidates will have hospitality experience preferably within a timeshare, Theme Park, and/or Industrial Maintenance environment.

 CERTIFICATES, LICENSES, REGISTRATIONS

• Any industry-related certificates would be a plus.

 QUALIFICATIONS

• Must develop and maintain comprehensive knowledge of resort policies, procedures, and operations and ensure communication of relevant information as required.
• Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction.
• Must demonstrate a commitment to the continuous development of his/her team.
• Must have a high degree of judgment.
• Must have demonstrated exceptional verbal and written communication skills.
• Bilingual a plus.
• Must have good customer service skills.
• Must have a valid driver’s license with at least 4 years of driving experience. 
• Must be at least 21 years of age.