What are the responsibilities and job description for the Outbound Guest Service Specialist position at Career Site Brand?
ESSENTIAL DUTIES AND TASKS:
- Responsible to outreach to guests with reservations that have balances on their marketing packages and or open Contracts with our Latitudes program.
- Provide voice and administrative support for guests that require “hotel moves” or “tour moves” to ensure guest expectations are communicated and accurate.
- Reaching out to guests that have replied “no” to the text confirmation.
- Managing email inboxes for confirmations and cancelations.
- Assist management with special projects as necessary. Including but not limited to the following: Data Cleanup, responding to guest emails, managing the “unassigned room report,” and any other projects assigned by management.
ESSENTIAL FUNCTIONS:
- Minimum two years call center experience preferable.
- Must have excellent verbal and written skills.
- Timeshare/hospitality background preferred.
- Must be able to work a variable schedule, including evenings and weekends, based on call center needs and be enthusiastic and energetic.
- Must possess basic data entry and word processing skills.
- Must have the ability to look up dates, while servicing guest on the phone. Plus the ability to input accurate notes pertaining to guest contact and or needs.
- Requires superior organizational and tracking skills and the ability to navigate through the Internet while on phone with the guest.
Shift:.
- 12:30pm-9:00pm Off Thursday and Friday
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