What are the responsibilities and job description for the Control Room Clerk position at Career Site Brand?
At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
This position will be responsible for assisting all Local Marketing with reporting and administrative functions. Control Room Clerks manifest tours and create transportation reservations for Local Marketing. Excellent communication skills are critical for this position. The position functions as an interface between Local Marketing, management, hotel staff and individual tour guests.
ESSENTIAL DUTIES AND TASKS:
- Responsible for the timekeeping function for Local Marketing and assists Local Marketing representatives in manifesting tours when necessary.
- Creates transportation reservations with affiliated third-party partners. Confirms tour and transportation appointments.
- Produces and distributes daily/weekly/monthly reports for Local Marketing. Processes Pre-Assigned Representative requests for Sales.
- Provides data validation for but not limited to Owner Equity, Campaigns, Soft Scores, and MOARS. Assists with allotment availability.
- Ensures that both internal and external customers are provided the utmost level of customer service.
QUALIFICATIONS:
- High school diploma or GED required.
- Experience with Word and Excel software preferred.
- Previous timeshare marketing or sales experience preferred.
- Excellent interpersonal skills.
- Outstanding customer service skills.
- Working knowledge of Word and Excel.
- Possesses high integrity.
- Ability to handle multiple tasks and balance priorities.
- Positive and cooperative attitude
BENEFITS:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
- Growth Opportunities!
- 401K!
- Comprehensive Benefits – Health, Dental and Vision Plans!
- EAP – Employee Assistance Program!
- PTO - Paid Time Off!
- VACATION at ANY of our resorts by way of CLUBGO POINTS!
- Discounts through IHG including additional discounted employee benefits through our company Perks website!
- Tuition Reimbursement & Continuing Education Courses!
- Outstanding Company Culture!
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