Sales Associate - 3rd Shift

The Sales Associate Level 1 serves as the face of our retail dispensary, creating exceptional customer experiences through personalized service, cannabis knowledge, and a passion for the industry. Sales Associates play a crucial role in building customer relationships, ensuring compliance with regulations, and contributing to store success through sales and service excellence.

This role requires a curious, customer-focused, and sales-driven individual who thrives in a fast-paced retail environment. As a brand ambassador, the Sales Associate upholds company values inside and outside the store while providing guidance to customers based on their individual needs.

• Deliver a best-in-class shopping experience by building authentic relationships with customers.

• Educate customers on cannabis properties, product benefits, and selection based on desired effects or relief needs.

• Stay informed on cannabis trends, products, and new brands to provide expert recommendations.

• Use active listening and qualifying questions to personalize the shopping experience.

• Promote company values and maintain a positive, customer-service-oriented work environment.

• Maintain a clean, stocked, and visually appealing sales floor.

• Assist with opening and closing procedures in compliance with store policies.

• Meet or exceed store KPIs and sales goals through effective upselling and customer engagement.

• Accurately operate the Point of Sale (POS) system, ensuring seamless transactions.

• Comply with company cash handling policies, including daily cash management and compliance reporting.

• Follow state and local cannabis regulations, including security protocols, access policies, and inventory tracking.

• Adhere to all company policies, including dress code, work schedules, and SOPs.

• Maintain product integrity and compliance by ensuring accurate labeling, handling, and storage.

• Act as a brand ambassador inside and outside the store, promoting company values and products.

• Stay up to date on new cannabis products, brands, and industry trends through research and training.

• Contribute to a positive team environment by seeking opportunities for improvement and growth.

• Maintain a professional social media presence aligned with company standards (if applicable).