What are the responsibilities and job description for the Information Technology Support Specialist position at Career Group?
IT Support Technician (Contract)
Company: Leading Entertainment Studio
Location: Fully Onsite – Los Angeles, CA (office located in Santa Monica)
Pay Rate: $30/hour
Duration: Long-Term / Indefinite Contract
About the Role
A leading entertainment studio is seeking an IT Support Technician to support day-to-day IT operations and help scale internal user support across multiple teams and initiatives. This role will partner closely with the IT team to ensure employees and external collaborators have the tools, access, and technical support needed to stay productive and efficient.
Key Responsibilities
- Support onboarding and offboarding processes for employees and external partners
- Create, maintain, and update user accounts, permissions, and group access within Active Directory
- Assist with workstation setup, imaging, deployment, and configuration for Windows-based devices
- Configure and maintain standard desktop and laptop environments
- Provision and remove access to internal tools and collaboration platforms including JIRA, Confluence, and related systems
- Provide responsive technical support for end users and troubleshoot hardware/software issues
- Escalate technical issues when necessary and collaborate with internal teams to drive resolution
- Document support tickets, troubleshooting steps, and resolutions clearly and accurately
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred
- 1–3 years of experience in IT support, helpdesk, or desktop support environments
- Experience supporting Windows 11 workstations and general desktop troubleshooting
- Familiarity with Active Directory administration and account provisioning
- Experience supporting enterprise collaboration and ticketing platforms such as JIRA and Confluence
- Hands-on experience with hardware setup, imaging, peripherals, and basic break/fix support
- Strong communication and customer service skills
- Organized with strong documentation and ticket management habits
Please submit your resume to apply.
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We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.
Career Group:
Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today.
Salary : $30