What are the responsibilities and job description for the Retail Operations Manager position at Career Group Events?
About the Company
Our client is seeking a dynamic and driven Retail Operations Manager who will lead the planning and on-site execution of retail operations for a large-scale, high-profile live event from March through July 2026. This role partners cross-functionally to ensure seamless retail readiness, exceptional customer experience, and strong financial performance.
About the Role
This role involves leading the planning and execution of retail operations for a significant live event, ensuring operational readiness and exceptional customer service.
Responsibilities
- Lead end-to-end retail operations planning, including staffing plans, schedules, store layouts, fixtures, POS, and on-site infrastructure.
- Serve as primary point of contact for clients and key stakeholders across planning, execution, and post-event phases.
- Coordinate closely with merchandising, marketing, HR, recruiting, warehouse, and external partners to ensure operational readiness.
- Oversee product receiving, tagging, merchandising, inventory control, and planogram execution.
- Recruit, train, and manage event staff to ensure alignment with brand and service standards.
- Manage on-site build, operations, and breakdown of all retail locations.
- Supervise and motivate staff to deliver efficient operations and exceptional customer service.
- Ensure POS accuracy, inventory integrity, and adherence to operational standards.
- Monitor budgets, control expenses, and troubleshoot issues in real time to meet performance targets.
- Oversee product reconciliation, transfers, and end-of-event logistics.
- Prepare executive summaries and detailed performance reports.
- Partner with finance to review P&L results and recommend improvements.
Qualifications
- 2 years of experience in event operations, retail, hospitality, or a related consumer-facing environment.
- Proven ability to lead fast-paced, high-volume teams.
- Strong organizational, communication, and problem-solving skills.
- Comfortable managing multiple stakeholders and tight deadlines.
- Data-driven mindset with experience using retail KPIs and reporting tools.
- Proficient in standard business software (Excel, PowerPoint, Outlook).
- Strong organizational, communication, and problem-solving skills.
- Data-driven mindset with experience using retail KPIs and reporting tools.
Salary : $30 - $40