What are the responsibilities and job description for the Care Coordination Manager position at CareBuilders at Home?
About Us:
CareBuilders at Home is a national, industry leading, non-medical home care company committed to enhancing the quality of life for individuals in need of assistance at home. We provide personalized care and support to help our clients maintain independence and dignity in the comfort of their own homes. As we continue to expand, we are seeking a skilled and dedicated Care Coordination Manager to join our team.
Job Description:
We are looking for a highly organized and detail-oriented individual to fill the role of Care Coordination Manager. This position plays a critical role in ensuring the smooth operation of our office and the efficient scheduling of our caregivers to meet client needs.
Responsibilities:
CareBuilders at Home is a national, industry leading, non-medical home care company committed to enhancing the quality of life for individuals in need of assistance at home. We provide personalized care and support to help our clients maintain independence and dignity in the comfort of their own homes. As we continue to expand, we are seeking a skilled and dedicated Care Coordination Manager to join our team.
Job Description:
We are looking for a highly organized and detail-oriented individual to fill the role of Care Coordination Manager. This position plays a critical role in ensuring the smooth operation of our office and the efficient scheduling of our caregivers to meet client needs.
Responsibilities:
- Coordinate and schedule caregivers to meet client requirements, always ensuring adequate coverage
- Communicate effectively with clients and caregivers to address scheduling changes, concerns, and emergencies
- Maintain accurate and up-to-date records of caregiver schedules, client preferences, and other relevant information
- Assist with the recruitment, onboarding, and training of new caregivers
- Handle administrative tasks such as answering phones, responding to emails, and maintaining office supplies
- Collaborate with management to develop and implement office policies and procedures
- Provide exceptional customer service to clients, their families, referral sources, and caregivers
- Visit verification and payroll review
- 95% shift coverage rate
- High client satisfaction (minimal complaints)
- Strong caregiver retention and engagement
- Fast response time to staffing issues
- Experience in scheduling, staffing coordination, or office management preferred
- Excellent organizational and time management skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Excellent communication skills, both verbal and written
- Proficiency with Microsoft Office suite and scheduling software
- Ability to work independently as well as part of a team
- Compassionate and customer-focused attitude
- Experience in the healthcare or home care industry is a plus
- Fast-growing local company with leadership visibility
- Opportunity to shape operations and processes
- Meaningful work supporting seniors and families
- Competitive pay growth potential
- Bonus Program
- Paid Time Off
- Hybrid work schedule
- Training and ongoing support
- We are a new company and growing quickly and want to reward people who contribute
- Rewarding work with a positive impact on the community