What are the responsibilities and job description for the Patient Access & Referral Coordinator position at CareATC?
At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees.
Help Patients Stay Connected to the Care They Need
Full-Time | 40 Hours per Week | Monday - Friday | 7:30 AM - 4:30 PM
Why CareATC is Different (and Why You'll Love It Here)
At CareATC, we're redefining healthcare through a relationship-centered, employer-sponsored model focused on quality care—not patient volume.
Patient Access & Referral Coordinator is a vital role in helping patients access care, coordinate services, and stay connected with their healthcare team. You'll serve as a key resource for patients while supporting providers and clinic teams across multiple locations.
This is an opportunity to make a meaningful impact on the patient experience while working in a collaborative environment that values service, teamwork, and work-life balance.
CareATC Advantages
We're looking for a Patient Access & Referral Coordinator to serve as a central resource for patients, providers, and clinic teams across multiple CareATC health centers. In this role, you'll help patients access care, coordinate referrals, manage medical records, schedule appointments, and provide ongoing support throughout their healthcare journey.
This position is ideal for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and takes pride in delivering exceptional service while keeping operations running smoothly.
What You'll Do
Committed
If you're looking for an opportunity to help patients access the care they need while supporting a collaborative healthcare team dedicated to exceptional service, we encourage you to apply today.
We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at recruiting@careatc.com to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry.
If the position is not posted on the CareATC website, the job does not exist. Thank you!
Help Patients Stay Connected to the Care They Need
Full-Time | 40 Hours per Week | Monday - Friday | 7:30 AM - 4:30 PM
Why CareATC is Different (and Why You'll Love It Here)
At CareATC, we're redefining healthcare through a relationship-centered, employer-sponsored model focused on quality care—not patient volume.
Patient Access & Referral Coordinator is a vital role in helping patients access care, coordinate services, and stay connected with their healthcare team. You'll serve as a key resource for patients while supporting providers and clinic teams across multiple locations.
This is an opportunity to make a meaningful impact on the patient experience while working in a collaborative environment that values service, teamwork, and work-life balance.
CareATC Advantages
- Predictable Monday-Friday schedule
- No nights, holidays, or on-call responsibilities
- Clinic services and medications available at little to no cost for employees and dependents
- Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance
- Low to No Cost Telehealth services starting on day one
- Supportive, team-oriented culture focused on patient care and collaboration
We're looking for a Patient Access & Referral Coordinator to serve as a central resource for patients, providers, and clinic teams across multiple CareATC health centers. In this role, you'll help patients access care, coordinate referrals, manage medical records, schedule appointments, and provide ongoing support throughout their healthcare journey.
This position is ideal for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and takes pride in delivering exceptional service while keeping operations running smoothly.
What You'll Do
- Answer incoming patient calls and serve as a primary point of contact for multiple clinic locations
- Schedule, reschedule, and cancel appointments while managing waitlists and cancellations
- Respond to patient inquiries and coordinate communication between patients, providers, and clinic teams
- Conduct patient outreach and follow-up regarding appointments, referrals, lab results, records requests, and care coordination needs
- Process and track specialty, diagnostic, and ancillary service referrals
- Receive, maintain, and manage medical records and clinical documentation within the EMR
- Assist with patient registration, demographic updates, and insurance information maintenance
- Support clinic operations while delivering exceptional customer service and maintaining HIPAA compliance
- High school diploma or equivalent required
- Medical Administrative Assistant certification or related healthcare administrative training preferred
- Minimum two years of administrative experience in a healthcare setting required
- Experience with patient scheduling, referrals, medical records, or healthcare call center operations preferred
- Experience working within an electronic medical record (EMR) system preferred
- Knowledge of medical terminology and healthcare office operations
- Strong communication, customer service, organizational, and time-management skills
- Ability to manage multiple priorities while supporting multiple clinic locations
Committed
- Optimistic
- Reliable
- Empathetic
If you're looking for an opportunity to help patients access the care they need while supporting a collaborative healthcare team dedicated to exceptional service, we encourage you to apply today.
We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at recruiting@careatc.com to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry.
If the position is not posted on the CareATC website, the job does not exist. Thank you!