Scheduling Manager and Care Manager

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

The Care Team Coordinator plays a vital role in supporting the Care Management Department by enhancing communication, organization, and responsiveness between management, caregivers, and clients. This position helps ensure timely and effective follow-through on client and caregiver needs.

The ideal candidate is detail-oriented, professional, and skilled in both customer service and communication. As the first point of contact for many inquiries, the Care Team Coordinator ensures that all issues are appropriately documented, prioritized, and routed for resolution.

Key Responsibilities

• Serve as a primary support contact for caregivers and clients, addressing general questions, concerns, and service-related inquiries.
• Take detailed notes during customer service interactions and escalate issues to the appropriate Manager (Scheduling or Care) as needed.
• Triage and prioritize communications to ensure urgent matters receive prompt attention while efficiently managing routine issues.
• Assist with scheduling system tasks, including reviewing open shifts, resolving minor scheduling conflicts, and supporting emergency scheduling needs under the direction of the Scheduling Manager.
• Maintain accurate documentation of communications, follow-ups, and outcomes in the designated system.
• Support management with special projects, reporting, and administrative tasks related to client care coordination.
• Foster a positive, professional experience for both clients and caregivers through clear, respectful, and timely communication.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• HCA certification required and willingness to obtain NAC certification within 3 months, or current NAC certification.
• Minimum of 1–2 years of experience in home care, healthcare, or customer service.
• Strong communication and organizational skills with the ability to manage multiple priorities effectively.
• Proficiency with technology and scheduling software (experience with WellSky preferred).
• Ability to handle confidential information with discretion.
• Calm, professional demeanor when managing time-sensitive or emotionally charged situations.

Performance Expectations

• Demonstrates reliability and accountability in communication and follow-through.
• Maintains accurate and timely documentation of all interactions.
• Proactively identifies opportunities to improve processes and reduce workload for the management team.
• Promotes a collaborative and supportive work environment that reflects the company’s values of compassion, professionalism, and respect.

APPLICANTS TO BE REVIEWED ON NOVEMBER 10TH, 2025

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.