What are the responsibilities and job description for the Client Services Associate position at Care Options for Kids?
We are seeking a critical thinker and proactive Client Services Associate who is motivated to grow their career with Care Options for Kids. Ideal candidates will have the ability to pivot to address changing needs, coordinator the staffing operations of the office, collaborate with clinical supervisor and account management in the performance management of nursing staff. Responsible for client scheduling.
Responsibilities to include but not limited to:
- Responsible for the coordination of client visits, maintenance, and upkeep of scheduling records
- Communicate scheduling changes between office and field staff accurately and on a timely basis
- Act as a liaison between clients and scheduled staff to communicate changes and needs
- Deliver superior customer service to clients and field staff to ensure quality home care service is provided
- Focus on managing coordination of client services and emergent scheduling issues
- Build lasting relationships with clients, referral sources, payers, and community organizations
- Manage caseload while proactively growing it by adapting to strategic initiatives set by management
- Provide recommendations to management for improved results based on current business trends and feedback
- Develop strong, communicative relationships with the team
- Position is guided by goals and deadlines, which requires excellent organization and time management skills
- Ability to handle on-call, which is after work hours
- Perform other duties as assigned by supervisor
Benefits:
- Paid time off
- Medical, dental, and vision
- 401K
Education/Credentials/Experience:
- Bachelor’s degree is Required
- 1 year of Scheduling Experience
- Bilingual Spanish/English (Preferred)
