What are the responsibilities and job description for the Case Manager/Service Coordinator (IDD Population) - Portland, ME position at Care Lync?
Community Outreach/ Supports Coordinator
About the Role
The Support Coordinator provides the activities necessary to help individuals with intellectual and developmental disabilities (IDD), physical disabilities, or agingrelated needs to access the services and supports that allow them to live independently. This role is ideal for someone who is organized, detailoriented, and passionate about helping others navigate complex systems with dignity and choice.
You will work as part of a collaborative care team that values compassion, problemsolving, and highquality service delivery.
About Care Lync
Care Lync is a social services agency dedicated to providing support coordination and service navigation for individuals enrolled in Medicaid waiver programs. Our mission is to help each participant access the resources, independence, and stability they need to live a fulfilling life.
With years of combined experience, our team is committed to the wellbeing of the people we serve. We invest heavily in training and professional development and pride ourselves on a supportive, familyoriented environment with competitive pay, bonuses, and excellent benefits.
What You'll Do
Each day brings new opportunities to support individuals in meaningful ways. Responsibilities include:
- Assist participants in identifying their needs and goals related to housing, health, employment, and community engagement.
- Help develop and update support plans based on changes in a participant's medical, social, or personal circumstances.
- Coordinate communication between participants, families, providers, and community agencies to ensure smooth access to services.
- Support participants with scheduling, reminders, and followup tasks related to medical, behavioral health, and community services.
- Research and connect participants to resources such as transportation, benefits, home and communitybased supports, and social programs.
- Maintain accurate documentation in statemaintained databases and internal systems.
- Build strong, professional relationships with participants and their support networks.
- Participate in required training, certifications, and ongoing professional development.
- Monitor participant satisfaction and wellbeing, elevating concerns to supervisors as needed.
Qualifications
- BS/BA in Human Services, Social Work, Psychology, Education, or related field, or equivalent experience in peoplefocused roles
- 1 years of experience supporting, coordinating, or assisting individuals with disabilities and/or aging adults in accessing services, resources, or community support.
- Experience with Microsoft Office and comfort learning new databases
- Ability to maintain required state clearances and complete all training
- Valid driver's license, vehicle insurance, and current registration (if travel is required)
- Strong communication, organization, and followthrough skills
- Ability to work independently while contributing to a supportive team environment
Why Join Our Team
- Competitive base salary
- Excellent benefits
- Supportive, familyoriented culture
- Work that directly improves the lives of others
Care Lync is an equal opportunity employer and complies with the provisions of the Federal Civil Rights Act of 1964 and the Pennsylvania Human Relations Act of 1955 and all requirements imposed pursuant thereto. No person shall, on the grounds of race, color, national origin, ancestry, age, sex, religious creed, or disability, be excluded from participation in, be denied benefits of, or otherwise be subject to discrimination in the provision of any hiring opportunities, care or services. Care Lync will not, directly or through contractual arrangements discriminate its patients, consumers, employees, partners, 3rd party vendors or any person on the basis of race, color, national origin, ancestry, age, sex, religious creed, disability, sexual identification or any other category protected under law. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, religious creed, sexual orientation, ancestry, gender identity, national origin, protected veteran status, disability status, sexual identification or any other characteristic protected by applicable law.