What are the responsibilities and job description for the Patient Services Representative position at Cardiovascular Institute South?
Who We Are:
Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.
What We Offer:
- Choice of three health insurance plans
- Dental insurance coverage
- Vision insurance coverage
- 401(k) with company match and profit-sharing plan
- Company-paid short-term and long-term disability coverage
- Company-paid life insurance for you and your family
- Access to company-provided training and educational resources
- Eligibility for annual merit-based performance increases
- Accrued General Purpose Time (GPT)
- Eight company-paid holidays
- Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
- Complimentary Employee Assistance Program (EAP) for all employees and their dependents
About the Role:
- Serves as the first point of contact for patients and visitors
- Provides front desk and patient services support in a healthcare setting
- Manages appointment scheduling, check-in, and check-out processes
- Maintains accurate patient records and supports clinic operations
- Ensures compliance with HIPAA and organizational policies
How You’ll Drive Our Mission Forward:
- Greet patients and families in a friendly, professional manner
- Answer phone calls and respond to appointment-related inquiries
- Schedule, confirm, and reschedule appointments as needed
- Contact patients on recall lists and follow up on no-show appointments
- Register patients and obtain complete demographic and insurance information
- Verify insurance, collect co-pays and patient balances, and support billing processes
- Confirm daily physician schedules and assist with changes to improve patient flow
- Document patient wait times and enter electronic messages to other departments
- Maintain accurate and timely documentation in paper and electronic medical records
- Protect patient privacy and confidentiality in accordance with HIPAA standards
- Collaborate with physicians, staff, and departments to support quality patient care
What Makes You a Great Match:
- Strong customer service and interpersonal communication skills
- Excellent organizational and time-management abilities
- Ability to multitask efficiently in a fast-paced healthcare environment
- High level of accuracy and attention to detail in documentation and scheduling
- Professional demeanor and ability to work well with physicians, patients, and staff
- Commitment to teamwork, cooperation, and assisting others as needed
- Knowledge of HIPAA privacy and security standards
- Willingness to follow compliance guidelines and organizational policies