Patient Services Representative - BRGP

Are you passionate about supporting patients with empathy and excellence from the very first conversation?

What We’re Looking For:

·         Compassionate communicator with a patient-first mindset

·         Skilled multitasker who thrives in fast-paced environments

·         Proven experience in a call center or customer service role

·         Prior experience in a healthcare or medical call center setting (preferred)

·         No formal education requirement

·         Familiarity with medical terminology and procedures

·         Basic computer skills and proficiency in relevant software applications

·         Strong verbal and written communication skills

·         Ability to convey complex medical information clearly

·         Demonstrated ability to handle high call volume efficiently and accurately

·         Empathetic and patient-focused approach

·         Maintains confidentiality and complies with HIPAA regulations

·         Experience with Epic electronic medical records system (preferred)

·         Bilingual in Spanish (preferred)

Why You'll Love Working With Us:

At Baton Rouge General our patients aren't the only people we take care of; we take care of our team too. We are proud to offer our employees the benefits and resources they need to be their best selves at work and at home.

·         A comprehensive benefits program for you and your family

·         Professional development and support

·         Various employee perks include generous paid time off, flexible positions, and our Baton Rouge General Fit! program

·         We are a nationally and locally recognized leader in quality and ranked one of the best healthcare employers in the state

Check out our employee perks here!

What You Will Do:

Serve as a compassionate and responsive first point of contact for patients and healthcare stakeholders by answering inquiries, scheduling appointments, and ensuring a seamless and caring experience.

·         Respond to calls, emails, and chat inquiries with professionalism and empathy

·         Handle inbound and outbound communications with a patient-centric approach

·         Provide timely and accurate information on services, appointments, and general inquiries

·         Assist patients with appointment scheduling, rescheduling, and cancellations

·         Collaborate with clinical care teams to relay patient concerns

·         Maintain accurate, confidential records and document interactions in real time

·         Route inquiries to the appropriate departments (e.g., billing, records)

·         Follow established protocols and maintain compliance with data privacy and safety regulations

·         Continuously update knowledge of healthcare services and policies to provide informed support

·         Perform all other duties as assigned

What Sets BRG Apart:

At Baton Rouge General, we are a community of compassionate, caring individuals who set the bar when it comes to healthcare excellence. Our mission is to preserve and restore health, one person at a time. From clinical to non-clinical – what you do here matters.

With over 600 licensed beds between three campuses, Baton Rouge General offers the full spectrum of care from delivering newborns to providing end-of-life support through hospice. With clinics located throughout Baton Rouge and the surrounding areas, our physician group provides patients with comprehensive care and a full suite of specialties, including internal and family medicine and specialty care.

Ready to be part of a team that values your skills and dedication? Apply now and take the next step in your career with us.

Full-Time