What are the responsibilities and job description for the Phone Operator - Baldwin County position at Cardiology Associates?
Seeking a medical phone operator dedicated to delivering exceptional customer service. In this important role, you will play a pivotal part as a representative of the practice in ensuring that patients receive prompt and professional communication. Candidate must be able to work together with a supportive team and manage patient inquiries in a timely and accurate manner. We value individuals that are eager to learn and grow; previous experience in customer service or healthcare setting is preferred but not a requirement. Competitive salary in keeping with experience level, and comprehensive benefits including health insurance, retirement plans, and more. If you are passionate about healthcare, possess excellent communication skills, and thrive in a dynamic team environment, we encourage you to apply.
Daily Duties:
- Answer incoming calls promptly and professionally.
- Assist patients with inquiries, appointment scheduling, and directing calls to appropriate departments.
- Manage patient inquiries ensuring timely and accurate responses.
- Collaborate with a team that values your ideas on how to improve patient experience.
Benefits:
- Health and Dental Insurance
- Paid Time Off
- Paid Holidays
- Paid Sick Days
- 401k Plan
- 401k Match
- Life Insurance
- AD&D Insurance
- Flexible Spending Account
- Free Parking
Location: Fairhope Office on the campus of Thomas Hospital