Tier 2 Helpdesk Technician

Job Title: Tier 2 Helpdesk Technician

Location: Winchester, VA

Job Overview:

Cardinal Technology Solutions is seeking an experienced Tier 2 Help Desk Technician to provide advanced technical support and serve as an escalation point for complex client issues. This position works directly with our engineering team to resolve infrastructure, cloud, cybersecurity, and server-related challenges while helping mentor junior technicians.

What We Look For:

We value character, work ethic, and customer service as highly as technical knowledge. Whether you're an experienced technician or an emerging IT professional, we're looking for individuals who are eager to learn, grow, and make a positive impact on our clients.

Key Responsibilities:

• Resolve advanced desktop, network, server, and Microsoft 365 issues.
• Serve as the escalation point for Tier 1 support requests.
• Configure and maintain Windows servers, workstations, firewalls, and networking equipment.
• Support Microsoft 365, Entra ID, Intune, and cloud-based solutions.
• Perform proactive maintenance and system monitoring.
• Document troubleshooting procedures and resolutions thoroughly.
• Participate in client projects, deployments, and technology upgrades.
• Ensure adherence to cybersecurity and compliance best practices.
• Azure Cloud Services
• Firewall configurations and maintenance

Qualifications:

• 3 years of IT support experience.
• Strong experience with Microsoft 365, Windows Server, Active Directory, networking, and troubleshooting.
• Experience supporting business environments and multiple clients.
• IT certifications such as Security , Microsoft, or Cisco certifications are preferred.
• A Certification and Network certifications required
• Strong analytical, communication, and documentation skills.
• Linux support experience a plus
• Azure Cloud Services

Benefits:

• Health, Dental, and Vision Insurance
• Company contribution toward employee medical benefits (50% of eligible individual plan costs)
• SIMPLE IRA Retirement Plan with Company Match up to 3%
• Paid Time Off
• Paid Holidays
• Professional Development and Certification Assistance

Salary Range: (commensurate on experience)

$52K - $60K

Education and Experience:

• Associate or Bachelor's degree in Information Technology, Cybersecurity, or related field preferred.
• 3 Years Experience in a Managed Service Provider (MSP) environment or IT Support environment
• Equivalent work experience may be substituted for formal education.
• A Certification and Network certifications required
• Relevant certifications such as Security , Microsoft, Fortinet, or Cisco certifications are preferred.

Work Environment:

Fast-paced office environment with the potential for occasional after-hours or weekend work to address critical issues or system upgrades. Opportunity for career growth and advancement within the IT department based on performance and expertise.

Conclusion:

Join a growing MSP that puts people first. We value teamwork, communication, accountability, and a commitment to solving problems the right way the first time. You'll work with a collaborative team supporting a diverse client base while expanding your technical skills in cloud technologies, cybersecurity, compliance, and managed services. If you're passionate about technology, customer service, and helping businesses succeed, we'd love to hear from you.