Tier 1 Helpdesk Technician

Job Title: Tier 1 Helpdesk Technician

Job Overview:

Cardinal Technology Solutions is seeking a motivated and customer-focused Tier 1 Help Desk Technician to join our growing Managed IT Services team. This position serves as the first point of contact for client support requests and is responsible for troubleshooting, documenting, and resolving basic technical issues while delivering exceptional customer service.

What We Look For:

We value character, work ethic, and customer service as highly as technical knowledge. Whether you're an experienced technician or an emerging IT professional, we're looking for individuals who are eager to learn, grow, and make a positive impact on our clients.

Key Responsibilities

• Respond to client support requests via phone, email, and ticketing system.
• Troubleshoot common workstation, software, printer, email, and connectivity issues.
• Create, update, and document service tickets accurately and in real time.
• Escalate issues appropriately when additional expertise is required.
• Follow established processes and security procedures.
• Assist with workstation setup, onboarding, and basic administrative tasks.
• Deliver professional and friendly customer service to clients.

Qualifications

• Strong communication and customer service skills.
• Basic knowledge of Microsoft 365, Windows operating systems, and computer hardware.
• Ability to multitask and prioritize work in a fast-paced environment.
• IT certifications such as CompTIA A are a plus.

Benefits

• Health, Dental, and Vision Insurance
• Company contribution toward employee medical benefits (50% of eligible individual plan costs)
• SIMPLE IRA Retirement Plan with Company Match up to 3%
• Paid Time Off
• Paid Holidays
• Professional Development and Certification Assistance

Salary Range: (commensurate on experience)

$44K - $52K

Education and Experience:

• High school diploma or GED required.
• Associate degree in Information Technology or related field preferred, but not required.
• CompTIA A , CompTIA ITF , or equivalent certification is a plus.

Work Environment:

Fast-paced office environment with the potential for occasional after-hours or weekend work to address critical issues or system upgrades. Opportunity for career growth and advancement within the IT department based on performance and expertise.

Conclusion:

Join a growing MSP that puts people first. We value teamwork, communication, accountability, and a commitment to solving problems the right way the first time. If you're passionate about technology, customer service, and helping businesses succeed, we'd love to hear from you.