Operations Director

About the Role:

Cardinal Pediatric Therapies is seeking an experienced Operations Director to lead and strengthen community-based ABA operations across the Greater Phoenix area while supporting regional growth and future clinic development.

This hybrid leadership role supports services across in-home, daycare, community, clinic, and school-based settings and is responsible for building strong teams, maintaining operational consistency, and helping service areas become more stable and scalable over time. Unlike a site-based clinic leadership role, this position has broader regional responsibility and may also support the launch and early operations of new clinic locations.

This is an ideal opportunity for a strong operator who is comfortable leading in the field, traveling throughout the valley, and managing administrative responsibilities remotely in an evolving, growth-oriented environment.

Key Responsibilities – What You’ll Do:

• Lead operations across assigned service areas in the Greater Phoenix region
• Support service delivery across in-home, daycare, community, clinic, and school-based settings
• Help onboard, support, and develop team members to promote strong performance, accountability, and operational consistency
• Oversee staffing, scheduling, service readiness, and operational follow-through to support client access and team success
• Monitor staffing needs, service trends, client concentration, and operational performance, and communicate updates and insights to leadership
• Help strengthen and stabilize developing service areas to support consistent operations and sustainable growth
• Support the planning, launch, and early operational success of new clinic locations as needed
• Step in as the operational lead for a new clinic during startup when needed and help hire, train, and transition a dedicated Clinic Operations Director or comparable site-based leader
• Balance in-person field leadership with strong remote administrative execution, communication, and follow-through
• Partner closely with clinical, recruiting, and executive leadership to support operational goals and regional growth
• Support payroll-related coordination, timekeeping accuracy, attendance practices, and day-to-day operational accountability
• Build strong relationships with staff, families, and community partners to support service quality and long-term growth
  
  
  

Position Qualifications – What We’re Looking For:

Required:

• Minimum of 3 years of operations leadership experience in ABA, healthcare operations, behavioral health, pediatric therapy, or a related service environment
• Demonstrated leadership experience managing teams, operations, multiple service locations, or geographically dispersed service areas
• Strong organizational, leadership, and communication skills
• Ability to manage multiple priorities and drive performance across a geographically dispersed region
• Ability to communicate professionally with team members, families, and external partners
• Experience supporting onboarding, staffing, scheduling, and operational follow-through in a service-based environment
• Must reside in the Greater Phoenix area
• Must be willing and able to travel frequently throughout the valley and Arizona as needed based on business needs
• Must be comfortable working remotely for administrative responsibilities when not traveling
  
  
  

Preferred:

• Experience in multi-site, regional, field-based, or community-based operations
• Working knowledge of Applied Behavior Analysis (ABA) services and service delivery models
• Experience supporting teams across multiple service settings, including community-based and clinic-based environments
• Experience in admissions, scheduling, operational growth initiatives, startup, stabilization, or support for new clinic locations
• Experience hiring, developing, or transitioning site-based operational leadership
• Experience with CRM, EHR, or scheduling systems such as HubSpot or CentralReach
• Experience managing budgets, forecasting, or financial performance
  
  
  

Why Join Cardinal:

This is a unique opportunity to make an impact on both current operations and future growth. You will support teams across multiple service settings while helping strengthen regions and contribute to the successful development of new clinic locations.

Work Environment:

This is a hybrid position based in the Greater Phoenix area and requires frequent travel throughout the valley and Arizona as needed.

Compensation and Benefits:

• Competitive salary with performance-based incentives
• Paid Time Off and company-recognized holidays
• Health benefits for eligible employees, with employer contribution
• Ongoing development and growth opportunities
• Technology and tools provided to support the role
  
  
  

At Cardinal, our core values are IMPACT

Invested: We are fully aligned and bought into our mission and dedicated to achieving it.

Mutual Collaboration: We work together to achieve our goals, recognizing that our mission relies on teamwork.

Problem Solving: We focus on solutions, not obstacles or blame.

Accountability: We own our actions, decisions, and results because our results improve lives.

Continuous Growth: We are constantly working toward personal and professional improvement to expand our impact.

Tenacity: We persevere through challenges with professionalism and resolve.

EEOC Statement and Disclaimer:

Cardinal Pediatric Therapies is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, business needs, and other job-related criteria, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. Reasonable accommodations are available for qualified applicants with disabilities in accordance with applicable law.

This posting is intended to describe the general nature and level of work being performed in this role. It is not intended to be a complete or exhaustive list of all duties, responsibilities, qualifications, or working conditions. Cardinal Pediatric Therapies reserves the right to modify, add, remove, or assign duties and responsibilities as needed to meet business needs and in accordance with applicable law.

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