What are the responsibilities and job description for the Customer Service Rep HN position at Cardinal Job Opportunities?
Position Overview
Essential Job Functions
- Communicate with customers by telephone or email to provide information about products or services, take or enter orders, or obtain details of complaints.
- Knowledge of administrative and clerical procedures and systems such as Microsoft Office, managing files and records, sending out memos, and other office procedures.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Refer unresolved customer grievances.
- Contact customers to respond to inquiries
- Solicit sales of new or additional services or products.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Accurately completing work tasks (i.e. entering customer orders and scheduling)
- Job requires reliability, responsibility, dependability, and being able to fulfill assigned job requirements.
- Data entry
Non-essential job functions
- Flexibility to work on projects or research related to the needs of other departments.
- Maintain a clean and orderly work area.
Requirements
- Intermediate computer knowledge of order entry systems
- the ability to adhere to the company's policies, rules and regulations, according to the Employee Handbook.
- Ability to work with internal/external customers in a professional and courteous manner.
- High attention to detail and accuracy.
- Follow rules and regulations, in order to avoid any appearance of impropriety.
- Ability to prioritize and organize daily workload to ensure timely completion of duties.
- The ability to perform routine duties and consistent fashion.
Note: This job description is not intended to be all inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.