HR & Administrative Assistant

Position Summary:

The HR & Administrative Assistant provides human resources/administrative support to all departments within the agency to ensure efficient operations. This role demonstrates exceptional customer service in all interactions with Clients, Care Managers, Caregivers, and other stakeholders.

Responsibilities:

Human Resources (HR):

• Support the HR Coordinator in all HR tasks including, but not limited to:
• Respond to phone and other types of inquiries and questions from applicants.
• Perform data entry for applicants and ensure accurate, complete records.
• Participate in recruitment, interviews, onboarding, orientation, in-services and Caregiver Appreciation activities.

Office Operations:

• Lead and assist with office functions including, but not limited to:
• Answer the phones and handle calls or forward messages as appropriate.
• Handle daily transfer of phones and scheduling handoff.
• Create and distribute monthly Client schedules and weekly Client lists.
• Assist with scheduling tasks and communications with Clients, Caregivers, etc.
• Monitor office inventory and create order list to ensure adequate supplies.
• Perform general scanning, filing, shredding, and other office tasks.

Information Management:

• Update Dropbox and Excel files daily.
• Input information into WellSky scheduling system and assist Caregivers with proper use of and troubleshooting for the WellSky mobile app.
• Revise existing office forms and documents.
• Suggest and lead implementation of new systems and processes.
• Generate reports and identify additional opportunities for analysis.

Miscellaneous:

• Participate in team meetings, including Quality Assurance initiatives, to uphold agency standards and regulatory requirements.
• Monitor the agency’s website and respond to inquiries. Take initiative to suggest content and functional improvements.
• Promote and track Google reviews from clients.
• Complete other duties as assigned.

Qualifications and Skills:

• High school diploma or equivalent.
• Prior experience in administrative support and/or customer service, preferably in a healthcare or home care setting.
• Knowledge of office management systems and procedures.
• Proficient in computer skills, including experience with scheduling software, Microsoft Office suite, and electronic health records systems.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with clients, caregivers, and colleagues.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Ability to maintain confidentiality of sensitive information and adhere to ethical standards in handling client and employee data.
• Basic knowledge of compliance requirements for home care agencies is a plus.

Working Conditions:

• This position typically operates in an office environment within a home care agency, but responsibilities may entail occasional travel within the local area to interact with clients and caregivers in their residences or to attend meetings or events.
• Work schedule is normally regular business hours Monday through Friday, but assistance with evenings, weekends, and/or holidays may be required to accommodate emergencies or unforeseen scheduling demands.

The preceding list of essential functions is not exhaustive and may be supplemented.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $40,000 - $45,000