Safety & Resident Ambassador Supervisor

About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Primary Work Location: Timmy's Home 

Timmy’s Home is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals. Cardea Health’s transitional housing programs work with a variety of different referring partners across Alameda County. Our transitional housing programs provide supportive services including onsite nurse and caregiver supports, transportation to medical appointments, meals, housing support linkage, and more.  

Job Summary:   

We are seeking professional, punctual, and responsible individuals to work as part of a multidisciplinary team at a medically supported shelter program serving people experiencing homelessness who are recovering from recent hospitalization, injury, or illness. As Security and Shelter Operators, you will play a crucial role in maintaining a safe and supportive environment for our residents. You will be responsible for ensuring the safety and cleanliness of the premises, controlling access to the building, conducting security checks, responding to emergencies, performing room and floor inspections, and assisting with general facility upkeep. Security and Shelter Operators are expected to work closely with shelter nurses and housing staff to facilitate quality and timely care of shelter residents. This position requires the ability and desire to work with a diverse group of individuals in a respectful and professional manner. 

Responsibilities: 

Leadership & Supervision 

• Supervise and support Shelter and Security Operators, including scheduling, timekeeping, coaching, and daily check-ins

• Ensure adequate shift coverage, including stepping in when needed

• Train new staff in job duties, safety protocols, de-escalation and trauma-informed approaches

• Provide ongoing coaching, feedback, and support to operators to ensure high-quality service delivery

• Maintain documentation of performance concerns, incidents, and follow-up actions

• Model professionalism, hospitality, and de-escalation techniques for team members

Hospitality and Professionalism 

• Serve as a welcoming and steady presence for residents, staff, and visitors

• Uphold a clean, calm, and respectful environment on-site

• Practice and reinforce principles of hospitality, customer service, de-escalation, harm reduction, and trauma-informed care with all site users

Security and Safety 

• Oversee the management of all facility access points and tracking systems (logs, sign-ins, supplies, weapons)

• Conduct and delegate regular safety patrols and monitor surveillance systems

• Respond directly to any safety concerns or incidents, including contraband, weapons, and interpersonal conflicts

• Support Operators in safely de-escalating challenging situations and resolving resident conflicts

• Communicate urgent safety issues to Program Manager and other leadership

Emergency Response 

• Act as primary point of contact for emergency situations during your shift

• Direct Operators and residents during medical or security emergencies

• Ensure compliance with emergency protocols and assist in post-incident documentation and debriefs

Facility Oversight 

• Assist with and supervise light cleaning, laundry and facilities operations tasks to maintain cleanliness standards

• Monitor and report facility issues (plumbing, heating, sanitation) and ensure timely follow-up

Inspections and Reporting 

• Lead or delegate daily room checks, log documentation, and safety walk-throughs

• Maintain clear, accurate reports regarding incidents, safety concerns, and staff performance

Communication and Collaboration 

• Coordinate closely with onsite nurses, caregivers, housing staff, and Program Manager

• Facilitate clear, respectful communication between the team and other departments

• Assist with relaying program information and updates to residents in a consistent and trauma-informed way

Minimum Required Skills & Qualifications:  

• Be 21 years of age or older 

• 1–2 years of supervisory or lead experience preferred 

• Prior experience working with unhoused or medically vulnerable individuals 

• Strong communication and conflict resolution skills 

• Experience managing or supporting a team, including shift scheduling 

• Comfortable using computers for basic documentation and email communication 

• Be CPR certified or willing to complete certification upon hire 

• Offer of employment contingent on successful completion of background check 

Physical Requirements:  

• Frequent sitting and standing 

• Occasionally lifting up to 50 pounds 

Work Environment:  

• Onsite, at a supportive housing facility 

Benefits:  

• Excellent Benefits Package (Health, Dental, Vision, Life & 401K) 

Cardea Health is an Equal Opportunity Employer 

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance. 

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice. 

Salary : $29