Care Coordinator - New Supportive Housing Program

About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Primary Work Location:  

The primary work location for this role is at a new program at the Radisson hotel in Oakland. Training will occur at other locations in the Bay Area. This program is one of several Cardea Health transitional housing programs for medically complex and behaviorally vulnerable unhoused individuals. Cardea Health’s transitional housing programs work with a variety of different referring partners across Alameda County. Our transitional housing programs provide supportive services including onsite nurse and caregiver supports, transportation to medical appointments, meals, housing support linkage, and more. 

Job Summary: The care coordinator will assist clinical staff and residents in the coordination of medical and behavioral health care. 

Job Duties: 

• Maintain a calendar of upcoming resident medical and behavioral health appointments. Communicate upcoming appointments to clients, clinical staff, and transportation services. 

• Assist clinical staff and residents in the scheduling of client medical and behavioral health appointments 

• Support in keeping site operations organized, consistent and smooth. Communicate across departments and roles as needed. 

• Communicate with local pharmacies regarding resident prescriptions. At the direction of nursing staff request medication refills, deliveries, and transfers 

• Request relevant medical records of residents from hospitals and community clinics. Transmit medical records and other authorized requested documentation to partner clinics to facilitate care coordination 

• Interface with resident healthcare coverage plans to avoid interruption in services and facilitate care 

• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls 

• Ensure adherence to infection control standards on site among staff and residents 

• Answer calls to nursing station and respond independently to when appropriate 

• Assist nursing staff with light clerical duties including filing and making copies 

• Maintain confidentially in accordance with the Health Insurance Portability and Accountability Act (HIPAA) 

• Practice harm reduction principles on site, including interventions that minimize harmful effects of substance use while treating all residents with dignity and respect 

• Other duties and responsibilities as required 

Minimum Required Skills & Qualifications:  

• High School Diploma or equivalent 

• Must be authorized to live and work in the U.S 

• Must be at least 18 years of age 

• Must have personal, reliable transportation to and from work sites and shifts 

Preferred Skills & Qualifications:  

• Prior experience with homeless or incarcerated populations is desirable 

• Self-directed and able to work with minimal supervision 

• Detailed oriented and highly organized 

• Proficiency in Microsoft Outlook, Word and Excel 

Physical Requirements:  

• Frequent sitting or stationary work 

• Frequent standing, walking, kneeling, stooping, and ascending stairs 

• Occasional lifting and carrying up to 20 lbs. 

Work Environment:  

• In-person at a behavioral health supportive housing site 

Benefits: 

Employees in this role may be eligible for a range of benefits, including:

• Employer-supported medical,  

• Access to dental and vision insurance,  

• Paid vacation and sick time,  

• Retirement plan (401k) participation with a company match,  

• Commuter benefits,  

• Long Term Disability,  

• Life Insurance 

• Eligibility for certain benefits may vary based on hours worked per week and length of employment.  

• Specific details are provided in the benefits guide and are subject to change 

Cardea Health is an Equal Opportunity Employer 

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance. 

This job description is not designed to contain a comprehensive list of activities, duties, or responsibilities for this role. Activities, duties, or responsibilities may change, or a new job description may be assigned at any time with or without notice. 

Salary : $25 - $35