What are the responsibilities and job description for the Technical Service Engineer position at Carboline?
Job Description
Title: Technical Service Engineer
Location: St. Louis, MO
Summary:
Carboline is seeking a Technical Service Engineer (all experience levels welcome) to provide hands-on technical support to both internal and external customers. In this role, you will partner closely with Sales, R&D, and Marketing to deliver product expertise, troubleshoot field challenges, and support overall business growth.
Minimum Requirements:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
“In order to be the best, we must hire the best.”
Title: Technical Service Engineer
Location: St. Louis, MO
Summary:
Carboline is seeking a Technical Service Engineer (all experience levels welcome) to provide hands-on technical support to both internal and external customers. In this role, you will partner closely with Sales, R&D, and Marketing to deliver product expertise, troubleshoot field challenges, and support overall business growth.
Minimum Requirements:
- 4-year technical degree or equivalent experience
- Technical Service and/or coatings experience preferred
- NACE CIP certification preferred (Level 2 for advanced candidates) or ability to obtain
- Strong problem-solving and customer-facing skills
- Ability to travel up to 20% as needed
- Ability to lift up to 75 pounds
- Exposure to chemicals including: amines, polyamides, isocyanates, epoxies, alkyds, acrylics, and inorganic compounds
- Use of required personal protective equipment (PPE)
- Must pass respirator medical evaluation and pulmonary function testing per OSHA requirements
- Develop strong technical expertise in Carboline products, including performance, properties, and application methods
- Assess product strengths and limitations to recommend effective solutions across applications
- Represent Carboline in industry organizations (e.g., NACE/AMPP, SSPC) and stay current on industry trends
- Support regional sales strategies and key initiatives, including TAM and Managed Services (advanced level)
- Champion company safety, quality, and compliance standards
- Sales & Technical Support:
- Serve as a technical expert for assigned product lines, supporting sales efforts and customer engagements
- Partner with Sales to deliver presentations, provide system recommendations, and support field opportunities
- Train sales teams, customers, and specifiers on product performance and best practices
- Collaborate with Sales, R&D, and Marketing on product development, improvements, and positioning
- Problem Solving & Issue Resolution:
- Troubleshoot product and application issues, partnering with Sales to investigate and resolve concerns
- Document findings, communicate insights to internal stakeholders, and support corrective action
- Conduct job site inspections as needed (level-dependent)
- Track and drive timely resolution of technical service reports and open issues
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM’s market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
“In order to be the best, we must hire the best.”